Customer Service Officer

Temporary Local Government Customer Service role | South East Adelaide | Immediate start

Your new company
An exciting opportunity has become available within a respected Local Government organisation located in Adelaide's south-eastern suburbs. This temporary assignment offers the chance to contribute to a community-focused environment where delivering exceptional customer service and positive outcomes for residents is the primary focus.

Your new role
As a Customer Service Officer, you will be the first point of contact for customers, providing professional, responsive and accurate service across multiple channels including phone, email, face-to-face and digital platforms. Working in a fast-paced customer service environment, you will manage a broad range of enquiries, provide information and advice, maintain accurate records and support outstanding service delivery across the organisation.Key responsibilities include:

• Managing high-volume customer enquiries and requests
• Providing timely and accurate information to customers
• Resolving enquiries at first point of contact where possible
• Recording and updating customer interactions within CRM systems
• Triaging and escalating complex matters appropriately
• Supporting front counter operations and cash handling activities
• Collaborating with internal stakeholders to achieve positive customer outcomes
• Contributing to continuous improvement initiatives and service enhancements

What you'll need to succeed

• Previous Local Government customer service experience is essential
• Demonstrated experience in a high-volume contact centre and/or front counter environment
• Exceptional written and verbal communication skills with the ability to communicate clearly and professionally
• Strong customer focus and commitment to delivering positive outcomes
• Experience using CRM systems and Microsoft Office applications
• Excellent problem-solving and organisational skills
• Ability to manage competing priorities in a busy environment
• Experience with TechnologyOne, ECM and/or Genesys will be highly regarded

What you'll get in return

• Temporary assignment with an immediate start
• Convenient south-eastern suburbs location
• Opportunity to make a meaningful contribution to the local community
• Supportive and collaborative team environment
• Competitive hourly rate

What you need to do now
If you're an experienced Local Government Customer Service professional with outstanding communication skills and a passion for delivering exceptional customer experiences, we'd love to hear from you. Apply now or contact Hays for a confidential discussion.

#3016145