Customer and Facilities Officer

Fremantle State Government Level 3 Opportunity

Your new company
Hays is partnering with a WA State Government organisation seeking a customer-focused and organised Facilities Operations Officer to support the day-to-day administration and operation of a public facility.
This is an excellent opportunity for someone with strong customer service and administrative experience who enjoys a varied role involving stakeholder engagement, financial administration and operational support.

Your new role

• Provide high-quality frontline customer service via phone, email and face-to-face interactions.
• Respond to enquiries and resolve issues in accordance with policies and procedures.
• Support the day-to-day operation of a public facility, ensuring efficient service delivery.
• Prepare reports, correspondence and administrative documentation.
• Process invoices and accounts payable transactions.
• Collect, receipt and reconcile payments in accordance with financial procedures.
• Monitor outstanding accounts and assist with debt recovery processes where required.
• Maintain accurate records and databases.
• Coordinate access requests, allocations and associated administrative processes.
• Assist with business improvement initiatives and operational projects.

What you'll need to succeed
To be successful in this role, you will demonstrate:

• Experience in a customer-facing administration or service delivery environment.
• Cash handling, receipting and reconciliation experience.
• Strong written and verbal communication skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Sound problem-solving and decision-making abilities.
• Proficiency with Microsoft Office and financial or accounting systems.
• The ability to work effectively both independently and as part of a team.

Experience supporting facilities, infrastructure, asset management or operational environments will be highly regarded.
What you'll get in return

• Opportunity to gain valuable WA State Government experience.
• Competitive hourly rate.
• Supportive team environment.
• Convenient Fremantle location.
• Temporary contract with immediate commencement potential.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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