Wealth Management - Client Service Manager (12-month initial contract)
- Manage client service operations for high net worth clients.
- Facilitate client onboarding and administrative queries.
- Ensure compliance with regulatory requirements and internal policies.
Sydney
Wealth Management
Contract or Temporary
Our client is a leading wealth management firm seeking an experienced equity markets focussed Client Service Manager in Sydney.
A key function of the role is the ability to deal confidently with Private Client Advisers and their HNW/ UHNW clients in a high volume, time critical environment. To be successful in this role you will need to demonstrate knowledge of the financial advice process, financial markets and product and industry trends. You will need to have a high attention to detail and should be able to prioritise work accordingly and work well under pressure.
Ideally candidates for this role will have experience in a similar Client Service/ Dealers Assistant/ Advisers Assistant role and ideally have their RG146 qualification.
Key responsibilities include:
- Facilitation of all administrative client queries
- Client on-boarding, including preparation of account documentation, creation of client record in their systems.
- Arrange and assist with maintenance of client account and records, in line with current AML/CTF, KYC Regulations
- IPO and corporate action allocation management
- Preparation of client valuations, asset allocations and reporting as required
- Assist in client asset transfers, including cash, both domestically and internationally
- Process and monitor stock settlements, including follow up with clients regarding outstanding funds.
- Prioritise competing adviser requests in a fast-paced environment
- Assist with logistics and planning for The Asia Practice’s client events
- Provide ad hoc translation for marketing purposes
- Establish and maintain relationships with other internal stakeholders and departments
- Participate in department cross-training as required
- Participate in process development initiatives to increase efficiencies
- Proactively notify client/s and FA/s of any issues recommending a solution and timeframe
- Comply with the ethical standards contained within the Company Code of Conduct.
- Adhere to Company policies and procedures, regulatory and legislative requirements.
- Understand US and UK tax forms like W8BEN and CRS (preferable)
- Understand Opt In, FDS and Client Consent (ie FOFA) forms (preferable)
Qualifications:
- Desirable tertiary qualification in Finance, Business or Economics.
- RG146 – if not held already a requirement to study towards
- Experience within wealth management, stockbroking or financial planning
- Understanding of Broking Platforms (Domestic and International)
- Understanding of Portfolio management platforms (e.g. Praemium) will be added advantage.
- Client Service Manager experience not mandatory but highly regarde
Key Skills/Knowledge:
- High attention to detail
- Strong literacy and numeracy ability
- Good knowledge of Microsoft Office Suite
- Strong organisational skills
- Management experience
- A fundamental knowledge of financial advice process, markets, and industry
- Excellent communication skills both verbal and written
- Display a high level of resilience and strong ability to prioritise tasks
- Goal-oriented with demonstrated drive and initiative
This role will be hired on an initial 12-month contract and will be paid on a highly, competitive rate depending on experience.
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