Customer Service Representative

This organisation is seeking a motivated and customer-focused Customer Service Officer to join their team.

Your new company
Our client is a well-established and growing Australian-owned manufacturing business that has built a strong reputation within the packaging industry. With continued investment, innovation, and expansion, they are seeking a motivated and customer-focused Customer Service Officer to join their collaborative team in Adelaide's western suburbs.Your new role
Reporting to the Office Manager, you will play a key role in supporting customers and ensuring the smooth coordination of orders from initial enquiry through to production and delivery. Working closely with internal production, scheduling, and purchasing teams, you will be responsible for delivering exceptional customer service while maintaining accurate records and efficient administrative processes.Key responsibilities include:

• Managing customer enquiries via phone and email
• Processing and entering customer orders accurately
• Maintaining customer accounts and records
• Preparing quotations and estimates
• Creating new product items and job specifications within the ERP system
• Assisting with stock management activities
• Managing petty cash administration
• General filing and data entry duties
• Providing backup support to the Purchasing Officer
• Liaising with production and scheduling teams to ensure customer expectations are met
• Supporting the broader office team with ad hoc administrative duties

What you'll need to succeed
To be successful in this role, you will be an energetic and customer-focused professional with strong organisational skills and a proactive approach to your work.You will demonstrate:

• Previous experience in a customer service, administration, or order processing role
• Excellent communication and telephone skills
• Strong attention to detail and accuracy
• Proven ability to prioritise tasks and meet deadlines
• Effective time management and organisational skills
• A positive, team-oriented attitude
• The ability to build strong relationships with customers and colleagues
• Confidence working within a fast-paced environment
• Experience using Microsoft Dynamics 365 or a similar ERP system will be highly regarded
• Exposure to manufacturing or packaging environments will be advantageous but not essential

What you'll get in return
In return, you'll join a growing business that values its people and provides a supportive, team-focused culture. You'll have the opportunity to contribute to an organisation entering an exciting phase of growth while developing your skills in a dynamic manufacturing environment.Benefits include:

• Permanent full-time position
• Supportive and collaborative team culture
• Stable and growing Australian business
• Opportunity to develop your skills and progress your career
• Modern systems and ongoing business investment
• Convenient western suburbs location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email jana.niarchos@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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