Front Office All Rounder
- Manage check-in/check-out processes and assist with guest inquiries.
- Address issues and ensure smooth daily operations at the front desk.
- Provide excellent customer service and maintain a detail-oriented approach.
Company Description
Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.
Job Description
We are seeking a proactive and versatile Front Office All-Rounder to join our dynamic team. This role will involve managing a variety of tasks to ensure smooth daily operations at the front desk and across front office. You will be responsible for the check-in/check-out processes, answer inquiries, and assist with any requests or concerns. Address any issues or conflicts that arise, aiming for swift and effective resolution. Understand the hotel facilities and their locations as well as understanding Sydney and the locations to visit when a guest inquires.
The ideal candidate will be customer-focused, detail-oriented, and able to handle a wide range of responsibilities, ensuring that our guests and clients receive excellent service and that the front office operates efficiently.
Qualifications
- Opera Cloud knowledge
- Strong verbal & non-verbal communication skills
- Strong telephone etiquette
- Flexibility to work a rotating roster
- Flexibility to work on weekends, nights, and public holidays.
- Excellent organisational and multitasking abilities.
- Ability to work independently and as part of a team.
Additional Information
By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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