Business Improvement Analyst
- Develop organisational dashboards, reports and performance metrics to assess business performance and improvement outcomes.
- Analyse organisational and sector data to identify improvement opportunities and support business cases and planning.
- Implement business and systems improvements, support projects and business intelligence initiatives, and contribute to a person-centred experience for older people.
Business Improvement Analyst
Are you looking for your next career opportunity in Business Improvement?
We are currently seeking an experienced Business Improvement Analyst to join our team. This is a full-time, permanent opportunity based in our Head Office, reporting to the Manager Business Improvement.
Bring your expertise in business improvement processes and your drive to identify and deliver meaningful improvement opportunities. Apply your skills in developing dashboards and reporting that enable the measurement and management of business performance. Embrace the opportunity to join Resthaven in improving the lives of older people while contributing to the growth of our organisation.
If you feel you have the skills, experience, and passion for this role, we would like to hear from you!
What we offer
Resthaven offers a supportive, richly diverse and inclusive community where everyone's uniqueness is valued. As part of the Resthaven team you will have access to:
- A competitive salary and working conditions
- Salary packaging to increase your take-home pay, plus other discounts via our salary packaging provider
- Four free physiotherapy or remedial massage treatments per financial year
- Access to a professional development fund to continue your learning
- An Employee Assistance Program (EAP) with support for you and your family
- A flexible and supportive team environment
About the role
- Develop organisational reports and dashboards and identify key metrics to monitor business performance and track the outcomes of improvement initiatives
- Conduct analysis and review of organisational and benchmark data, both within Resthaven and across the sector, to identify opportunities for improvement
- Support the development of a comprehensive business improvement program, including the preparation of business cases and planning
- Implement business improvement opportunities, including improvements to business systems, working closely with ICT to determine and deliver optimal system-based solutions
- Contribute to the planning and management of projects, identifying interdependencies and impacts, and complete post-implementation reviews
- Support continuous improvement, value analysis and the elimination of unnecessary complexity to deliver a seamless, person-centred experience for older people
- Contribute to the implementation of the business intelligence platform alongside ICT
Essential requirements
- A willingness to work collaboratively to facilitate and support business change
- Ability to communicate effectively with stakeholders at all levels of the organisation
- Ability to interrogate, analyse and use data
- Experience in the use of data and process modelling tools (such as Power BI, Visio, or similar)
- Exposure to large-scale data extraction, manipulation and analysis, the formulation of insights, and fact-led identification of improvement opportunities
- Proven creative and effective problem-solving ability
- Experience with the development, implementation and management of performance metric dashboards
- Demonstrated skills in systems thinking related to work practices and monitoring systems
- Demonstrated ability to work autonomously — both independently and collaboratively — showing initiative and working productively
- Strong organisational and time management skills
- Excellent verbal and written communication skills
- Availability and flexibility to meet the demands of the role
- Proficient in the use of computer systems and the Microsoft Office suite
Desirable
- Service improvement or analytical experience from a similar role within the aged care industry
- Knowledge of the Aged Care Quality Standards
- Experience in working with teams to review and refine work procedures and processes
- Experience in facilitating and supporting business change and influencing others across the business
- Initiative in project prioritisation and programming
- A qualification in Lean Six Sigma, preferably Green Belt or higher
How to apply
Please apply online. Applications close at 5pm on Friday, 20 November.
Resthaven is an equal opportunity employer and welcomes applications from people of all backgrounds.
For enquiries, please contact Kelli Witt, Senior Recruitment Business Partner — kelli.witt@resthaven.asn.au
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