Return to work Injury management specialist
- Manage a portfolio of client accounts, advising on workplace injury, workers compensation claims and insurance programme needs.
- Review claims, implement injury management strategies, and report on performance and cost-saving opportunities.
- Build trusted relationships with clients, insurers and industry partners while maintaining detailed case notes.
Who will you be working with?
Join a well-established Melbourne team of six as an Injury Management / Return to Work Consultant, managing a diverse client portfolio across industries including health care, agriculture, transport and manufacturing. Working within a specialist workplace risk and injury management insurance brokerage, you’ll partner closely with clients and key stakeholders to deliver practical, people-focused RTW solutions that improve outcomes, reduce claim costs and strengthen workplace injury management.
What’s on offer
- Hybrid flexibility - 3 days in office / 2 from home
- Central CBD location with modern offices
- Join a stable team that has great long term internal progression opportunities
- Additional leave - Parental, birthday and charity days
- Diverse client portfolio and strong team support
- Great salary aligned to experience
Key responsibilities
- Provide advice to clients on workplace injury, claims management and insurance program needs
- Manage and support a portfolio of client accounts with a focus on retention, service quality and profitable growth
- Implement injury and claims management processes for cost-effective resolution
- Conduct claim reviews to identify opportunities, strategies, and cost-saving initiatives
- Provide performance reporting/forecasting (minimum annually, as agreed with clients
- Maintain detailed case notes across matters under management
- Build strong working relationships with clients, insurers and broader industry partners
- Maintain detailed case notes across matters under management
What do you need?
- At least 2 years’ experience within workers compensation, injury management or claims management
- Strong understanding of claims processes, injury management strategies and workplace risk principles
- Excellent communication skills with the ability to influence, negotiate and present recommendations clearly
- Strong attention to detail, sound judgement and confidence managing competing priorities
- Allied Health qualification and Injury Rehab experience
- A client-first mindset with the ability to build trusted relationships and deliver practical outcomes
If you’re ready to take the next step in your workers compensation career and move into a role where your expertise is valued, your ideas are heard and your work has a clear impact, this is an opportunity well worth exploring. If you think this could be the role for you then please apply now! Or, if you have any questions, please contact Amy Hatfield on 0435 727 524 or ahatfield@fuserecruitment.com.
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
Consultant
Amy Hatfield
Senior Account Manager
0435 727 524
ahatfield@fuserecruitment.com
Reference number: BH-39949
Profession:InsuranceWorkers Compensation
Company: Fuse Recruitment
Date posted: 5th Oct, 2026
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