Desktop Home Assessor
- Assess residential properties for building damage due to insured events.
- Prepare damage reports and manage claims from start to finish.
- Communicate with customers and stakeholders to ensure quality outcomes.
Job description
We’re seeking an experienced Home Assessor to join a growing team within the insurance and claims industry.
This is an excellent opportunity for someone with a background in building, construction or property repairs who enjoys being hands-on, solving problems and managing claims through to completion while delivering exceptional customer service.
The Role
- Attend residential properties to assess building damage resulting from insured events.
- Prepare accurate damage reports and detailed Scopes of Work.
- Review builders’ scopes, validate repair costs and negotiate outcomes with repairers.
- Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
- Manage claims end-to-end, coordinating assessments, repairs and finalisation.
- Maintain regular communication with customers, builders, suppliers and internal stakeholders.
- Monitor repair progress to ensure work is completed within agreed timeframes and quality standards.
- Conduct customer satisfaction and quality assurance checks.
- Ensure compliance with relevant industry standards, policies and procedures.
- Travel to customer sites as required, with potential interstate travel during major weather events.
About You
- Experience in building, construction, property repairs or insurance assessing.
- A strong understanding of building damage, repair methodologies and construction processes.
- Experience preparing or reviewing Scopes of Work and validating repair costs.
- Familiarity with building materials, labour rates and construction costs.
- Excellent communication, negotiation and stakeholder management skills.
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
- A customer-focused approach with strong problem-solving and conflict resolution skills.
- Confidence using technology and adapting to virtual assessment tools.
- Trade experience is highly regarded, and insurance experience is advantageous but not essential.
The Benefits
- Ongoing training and development opportunities.
- A fully maintained vehicle and technology to support you in the role.
- Additional paid leave, including a paid ME day and volunteer day.
- Paid parental leave.
- Employee discounts and reward and recognition programs.
- Access to an employee benefits and discounts platform.
- Opportunities to be part of a collaborative, supportive team.
If you have a building or construction background and enjoy working with customers to deliver quality repair outcomes, we’d love to hear from you.
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