DAON | Technical Support Engineer

Job Requisition ID: 41775 

• Be part of market-leading projects with global scale and complexity
• Tackle big issues like cyber, trust, resilience and digital transformation
• We value in-person connection with our teams and clients, with flexibility to balance work and life

What will your typical day look like?

You'll work across DAON identity verification solutions and integrated IAM platforms, providing L2/L3 support for incidents, service requests, and production issues. The work spans application, infrastructure, authentication, and integration troubleshooting across production and non-production environments, with exposure to APIs, mobile platforms, and cloud services, plus participation in on-call support rotations as required. You'll also contribute to designing and maintaining database architecture, data structures, and naming conventions, helping ensure the accuracy and completeness of data master files.

A big part of the role is restoring service quickly while looking beyond the immediate fix — running root cause analysis, identifying preventive actions, and contributing to upgrades, patching, and release deployments, including testing database systems and upgrades, so platforms stay stable, secure, and fit for scale. You'll assess infrastructure vulnerabilities and recommend remediation, take responsibility for elements of system security and disaster recovery planning, and perform preventive maintenance of backups and recovery procedures, enforcing security and integrity controls throughout.

Working closely with client stakeholders, vendors, developers, and infrastructure teams, you'll help resolve complex technical issues and improve how support is delivered over time. This includes liaising with security vendors and service providers, monitoring contractual performance and SLAs, and troubleshooting server-related hardware and software malfunctions across workstations and communications infrastructure. You'll contribute to runbooks, knowledge articles, and operational documentation, maintain system logs and procedures, and support automation initiatives using tools like Python, Bash, or PowerShell — while helping identify future infrastructure needs as platforms evolve.

About the team

You'll join Deloitte's CIC IAM Managed Services team, supporting organisations as they operate, improve and evolve their identity and access management environments. The team works across core IAM, PAM and access governance services, helping clients manage risk, improve resilience and keep critical security platforms running well in complex enterprise settings.

Enough about us, let's talk about you

You may have all or some of the following skills/experiences:

• Experience supporting DAON, or a comparable identity verification product, within an application support or managed services environment
• Hands-on knowledge of IAM or CIAM platforms such as ForgeRock or Ping Identity
• Experience working with REST APIs, mobile SDK deployments, and web-based solutions across iOS, Android, and desktop environments
• Familiarity with identity and access management, biometrics, digital identity verification, or cryptographic authentication technologies
• Experience with cloud platforms such as AWS and Azure, along with CI/CD pipelines and release deployment processes
• Scripting and automation capability using Python, Bash, or PowerShell
• Strong troubleshooting and analytical skills, with experience across incident, problem, and change management processes
• Experience assessing infrastructure vulnerabilities and recommending remediation, including in the context of security incident response and disaster recovery planning
• Comfortable liaising with vendors and service providers, including monitoring SLA and contractual performance
• Nice to have: exposure to Agile and DevOps ways of working, monitoring and observability tools, OAuth 2.0, OpenID Connect, SAML, JWT, MFA, biometrics, containerised environments, ServiceNow, Jira, Azure DevOps, and secure software development or cybersecurity best practices

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

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By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.