Customer Support Officer
- Provide customer support to customers and merchants by phone and email, including account setup, onboarding and troubleshooting.
- Manage enquiries and requests through to resolution, maintain accurate CRM records, and support internal sales and operations teams.
- Meet service and customer satisfaction targets while escalating compliance, risk and fraud concerns when needed.
Customer Service Representative
- 70k per year + Super + Performance Bonus
- Hybrid working model | 4 days office, 1-day WFH
- Career growth, development & internal progression opportunities
We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a fast-paced environment.
What's on Offer
- Salary + Super + Performance Bonus
- Hybrid working arrangement with 1 day per week from home
- Full time permanent role - 9am-5pm
- Supportive and collaborative team environment
- Ongoing training and professional development
- Opportunities for career progression within a growing business
Key Responsibilities Include:
- Delivering exceptional customer support via phone and email
- Assisting customers and merchants with account setup and onboarding
- Resolving customer enquiries and troubleshooting issues efficiently
- Managing customer requests from start to finish with a strong focus on service excellence
- Maintaining accurate records and updating CRM systems
- Supporting internal sales and operational teams with customer enquiries
- Meeting service levels, KPIs, and customer satisfaction targets
- Escalating risks, compliance concerns, or fraud-related issues when required
What We're Looking For
- Atleast 2 years of experience in customer service, contact centres, administration, banking or payments
- A professional and confident phone manner
- A positive attitude and genuine passion for helping customers
- Strong verbal and written communication skills
- Excellent problem-solving ability and attention to detail
- Ability to multitask and manage competing priorities effectively
- Experience using CRM systems and Microsoft Office
Why Apply?
If you're looking for a role where you can develop your customer service career, enjoy flexible working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.
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