Customer Services Officer
- Support Aboriginal communities through customer service in a busy WA State Government department.
- Process applications and respond to enquiries via email and phone.
- Provide guidance and maintain records while ensuring high-quality customer service.
Copilot said:Support Aboriginal Communities through Customer Service in a busy WA State Government
Your new company
A WA Government department is seeking customer-focused administration professionals to join a busy team supporting the processing of applications and enquiries. This is a rewarding opportunity to contribute to a service that supports Aboriginal communities across Western Australia, while working in a collaborative and supportive environment.
Your new role
Receive and process applications submitted via email and post Review documentation for completeness and accuracy
Scan, file and maintain application records
Enter and verify information within Microsoft Dynamics CRM
Respond to telephone and email enquiries from applicants
Record interactions and case notes within the CRM system
Provide guidance and advice to applicants in line with established processes
Escalate complex matters where required
Deliver high-quality customer service while handling sensitive and confidential information
What you'll need to succeed
Strong customer service experience, ideally within a call centre, community services or public-facing environment Excellent verbal and written communication skills
A positive, friendly and professional approach to customer interactions
Ability to build rapport with a diverse range of stakeholders
Experience dealing with sensitive, complex or challenging enquiries with empathy and professionalism
High attention to detail and strong data entry skills
Ability to learn new systems and processes quickly
Sound judgement and problem-solving capabilities
Experience using Microsoft Dynamics CRM will be highly regarded
Experience working with elderly people, Aboriginal communities or vulnerable clients will be highly desirable
What you'll get in return
Opportunity to work within a respected WA Government department Meaningful work supporting Aboriginal communities across WA
Supportive and collaborative team environment
Valuable government experience
Competitive hourly rate
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Skills
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