Customer Services Officer -Pool

Department for Environment and Water
Job reference: 860864
Location: 5052 - BELAIR
Job status: Casual
Eligibility: Open to Everyone

About the Role:
The Customer Services Officer delivers quality visitor experiences at key sites, through the provision of visitor information, site interpretation and the management of park bookings and products. The role is also responsible for the maintenance and minor repair of visitor facilities in the recreational areas of the park. The incumbent will need to be motivated and enthusiastic with outstanding customer service skills to deliver information in a confident and friendly manner to visitors in relation to National Parks. Working in a team, the Customer Service Officer is required to possess excellent organisational skills and deliver a high level of customer service. 

Multiple Positions: 

What can we offer you!

• Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!
• Be part of a fun, collaborative and supportive team.
• Free entry into DEW managed Parks in South Australia.
• Salary Sacrifice Benefits.
• Access to our Employee Assistance Program (EAP).
• Access to our Fitness Passport Program.
• Meaningful and rewarding career.

Contract: 
This is a recruitment pool and applicants may be offered a position based on organisational needs.

Essential Criteria (including qualifications):

• The role is required to contribute to maintenance of the park and its visitor facilities.
• Ability to convey services and purpose of work area to internal and external customers in a clear and respectful manner.
• Experience and proven ability to complete accurate accounting of cash and other revenue.
• Experience in customer service, particularly information provision.
• Experience in administration including the use of Microsoft Office, point of sale systems and web-based applications.
• Proven ability to communicate effectively with the general public and staff and is customer service focused with effective conflict resolution skills.
• Ability to demonstrate a high level of personal and organisational skills with the ability to use initiative and apply sound judgement.
• Ability to work both unsupervised and in a team environment.
• Ability to work with minimal supervision and follow procedures.
• A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.

Special Conditions:

• May be required to participate in emergency preparedness, response and recovery activities required by government agencies.
• You must be an Australian citizen, permanent resident, or provide evidence that you hold a valid working visa that allows you to work in Australia without restrictions.
• The Department for Environment and Water is committed to providing a safe environment to all children and young people who access our services and visit our sites.  This role requires candidates to provide a valid Working with Children Check which must be renewed every five years before expiry. DEW will cover the cost of renewal.
• This role requires candidates to provide a Nationally Coordinated Criminal History Check which must be renewed every three years before expiry. DEW will cover the cost of renewal.
• The incumbent may work on a casual basis including school holidays, public holidays and weekends, for which a penalty will apply.
• Wearing a company uniform during working hours and/or when representing the department is mandatory.

A successful applicant who is not currently employed by the Department for Environment and Water will be required to have an original photo identification document sighted and provide a valid Nationally Coordinated Criminal History Check (NCCHC) issued within the last 12 months. This information must be supplied by all applicants who are shortlisted for interview.

Remuneration: 
GSE2 $41.31 min - $41.73 max per hour, inclusive 25% casual loading in lieu of annual leave and sick leave

Enquiries to:
Flynn Balshaw, Senior Ranger 
flynn.balshaw@sa.gov.au
Mobile: 0448 730 085

Application Instructions:
Applications are to be submitted online through I WORK FOR SA.

Applicants are to submit a pre-employment declaration, current CV and letter of application (max. 3 pages) addressing the Essential and Desirable Criteria (including qualifications) as outlined in the Role Description.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.

Applications close: 10/01/2027 11:00 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- RD GSE2 Customer Services Officer.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.