Posted 7d ago
Customer Service Officer
KEY POINTS WE FOUND
- Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Process orders accurately and ensure timely delivery to customers.
- Collaborate with internal teams to resolve customer issues effectively.
- Secure 12-month fixed-term opportunity with an immediate start available.
About Our Client
A company based in Macquarie Park operating in the FMCG industry.
Job Description
- Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Process orders accurately and ensure timely delivery to customers.
- Collaborate with internal teams to resolve customer issues effectively.
- Maintain accurate records of customer interactions and transactions.
- Monitor and manage customer accounts, including invoicing and payments.
- Provide updates on order status and product availability to customers.
- Identify and escalate any recurring issues to the relevant departments for resolution.
- Support administrative tasks as required to assist the broader team.
The Successful Applicant
A successful Customer Service Officer should have:
- Minimum 2-3 year's experience in a Customer Service, Order Management, or Customer Operations role
- Proven experience managing orders end-to-end.
- Strong communication and problem-solving skills.
- Manufacturing, FMCG, or supply chain experience will be highly regarded.
- Proficiency in using customer relationship management (CRM) systems and Microsoft Office Suite.
- Attention to detail and ability to manage multiple tasks simultaneously.
- A proactive approach to identifying and resolving customer needs.
- Capability to work effectively both independently and as part of a team.
What's on Offer
- Competitive salary range of $65,000 to $70,000 AUD + Super.
- Convenient location in Macquarie Park with access to public transport.
- Opportunity to gain valuable experience in the FMCG sector.
If this role aligns with your skills and experience, we encourage you to apply.
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Skills
0 of 10 matchedAttention to detailCrmCustomer serviceExcellent communication skillsMicrosoft office suiteMultitaskingOrder managementProactive customer needs resolutionProblem solvingTeamwork
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