Customer Service Officer
- Respond to online and phone enquiries in a timely and professional manner.
- Assist customers with claims relating to damages, breakages and/or incomplete goods.
- Create strong relationships with customers and offer quick and responsive updates.
Call Centre and Customer Service
Heathwood, Brisbane, Australia
Customer Service Officer
- $37.13 per hour casual rate
- Monday to Friday 7.00am-4.00pm
- Heathwood Location
- Manufacturing industry
- Starting ASAP
We are seeking a dynamic, self starter to join a busy customer service team in Heathwood. As the Customer Service Officer, you will be responsible for the developing effective relationships with the clients national customer base.
Primary Roles and Responsibility
- Responding to online and phone enquiries in a timely and professional manner
- Performing bookings and schedules for staff and delivery drivers
- Following up on deliveries and ensuring DIFOT is adhered to
- Assisting Customers with claims relating to damages, breakages and/or incomplete goods
- Create strong relationships with customers and offering quick and responsive updates
- Liaise with the warehouse and factory staff in regards to damage claims
- Document all claims and enquiries into the company database
- Represent the company in a professional and positive manner at all times
- Scheduling of deliveries
To be successful you will need to demonstrate:
- Experience in Customer Service, Internal Sales and/or Administration
- A self starter who can work unsupervised and independently
- Strong problem solving skills and a solutions focused attitude essential
- Strong computer literacy with experience in Microsoft suite
- Be a positive, solutions focused customer service officer
- High levels of attention to detail and a passion for streamlining and enhancing efficiency’s
- Team first mentality, with a passion for supporting and helping others
Apply now or email Hannah Limond at hlimond@lpcommercial.com.au for more information, please note that only shortlisted candidates will be contacted
LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
Job Information
Job Reference: 210110336_1760423225
Salary: AU$37 - AU$38 per hour
Salary From: AU$37
Salary To: AU$38
Salary Type: hour
Consultant Name: Hannah Limond
Job Industries: Call Centre and Customer Service
Job Locations: Heathwood, Brisbane, Australia
Job Types: Temporary
Job Skills: Sales, Administration,
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