Customer Service Officer
- Provide high-quality frontline support to customers across various channels.
- Assist customers with information, requests, and transactions efficiently.
- Maintain accurate customer information and support internal teams.
Multiple Roles Available | Four-month Contract with Possible Extension | South Brisbane Location
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Logan to recruit a Customer Service Representative for a temporary contract until the end of February 2027 with the possibility for extension.
Your new role
As a Customer Service Representative, you'll provide high-quality frontline support to customers across a range of channels, including phone, email, web chat and face-to-face enquiries. You'll assist customers with information, requests and transactions, aiming to resolve enquiries efficiently at the first point of contact. During this temporary role, your responsibilities will include:
- Responding to customer enquiries via phone, email, webchat and face-to-face channels
- Providing accurate information and resolving customer requests in a professional manner
- Researching information and escalating more complex enquiries where required
- Processing customer payments and transactions in line with procedures
- Maintaining accurate customer information across internal systems and databases
- Supporting internal teams and contributing to continuous improvement initiatives
What you'll need to succeed
To excel in this position, you should have:
- Strong customer service experience, ideally within a contact centre environment
- Excellent written and verbal communication skills
- Confidence dealing with a wide range of customers and resolving difficult or escalated enquiries
- Strong computer skills, including accurate data entry and database use
- Ability to work under pressure and make sound decisions within established procedures
- A proactive, team-focused approach with strong problem-solving skills
What you'll get in return
Through Hays, this role offers you an hourly rate of $39 + super, an opportunity to progress your career with a Local Government organisation and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Regular contact with consultants throughout the duration of your assignment
- Experience providing administrative support
What you need to do now
If you're interested in this role, click "apply now" to forward an up-to-date copy of your CV to Chelsea.Pearse@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
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