Customer Service Officer
- Join the Customer and Communications Department as a Customer Service Officer.
- Provide efficient and responsive service to residents and customers.
- Demonstrate excellent communication and problem-solving skills.
We are seeking a friendly, customer focused team member to join our Customer and Communications Department as Customer Service Officer in a Temporary Full-Time, Fixed Term Maternity Leave Position.
Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.
This position is based in Colac.
As Customer Service Officer you will ensure that Council:
- Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
- Provides a customer service experience consistent with Council’s values and best practice standards.
- Is responsive to customer needs from face to face, telephone and digital services.
About You:
To support your success in this role you will:
- Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast-paced environment
- Have excellent communication skills and demonstrated problem solving abilities
- Demonstrate sound administration and clerical experience including cash handing and reconciliation
- Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations
- Demonstrate well-developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs
- Demonstrate an ability to think laterally to source accurate information quickly and effectively
For further information regarding the duties and requirements of the role, please refer to the position description.
Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation
Applications close on Thursday 22 October 2026 at 11.59pm
For further information and how to apply:
-
- Download and review the Position Description including the Key Selection Criteria.
- Information to be included with your application:
- Letter of application
- Current resume
- Key Selection Criteria Responses
- Submit your application
Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Apply Now
About Colac
Colac Otway Shire is widely regarded as one of the most picturesque municipalities in Victoria. It comprises spectacular coastal areas, rain-forested hinterlands and beautiful vast open plains with native grasslands and wildflowers.
From the Great Ocean Road towns of Apollo Bay and Lavers Hill, to the beacon of the Cape Otway Lighthouse, the cascading waterfalls, nature trails and native wildlife, the lush tree ferns of the rainforests and tall timber of the Otway forest, Colac Otway has it all. Country living without compromise.
Colac Otway Shire Council is an amazing place to work. If you are passionate about delivering great customer service, working for a progressive and innovative council, and making a difference to your local community, browse the current vacancies below.
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