Customer Service Manager
- Manage inbound client enquiries via phone, email, and digital platforms.
- Resolve complex operational and transaction-related queries.
- Deliver exceptional service to an existing business banking client base.
Customer Service Manager
Your new company
Join a leading organisation within the Business Banking sector, recognised for delivering high-quality transaction and client services to a valued client base. Youll be part of a national team supporting business customers across a broad suite of complex banking products and services.Your new role
As part of the Transaction Services team, you will play a critical role in delivering end-to-end client service. Youll manage client enquiries across multiple channels, ensuring timely, accurate, and professional resolution.Key responsibilities include:
- Managing inbound client enquiries via phone, email, and digital platforms
- Handling high volumes of email queries efficiently
- Supporting client requests through secure portals and internal systems
- Resolving complex operational and transaction-related queries
- Delivering exceptional service to an existing business banking client base
What you'll need to succeed
To excel in this fast-paced and high-volume environment, you will bring:
- Mandatory banking experience
- Strong customer service or contact centre experience
- Excellent multitasking and problem-solving abilities
- Ability to quickly learn complex processes and systems
- A proactive, self-driven approach with strong adaptability
- Outstanding written and verbal communication skills
What you'll get in return
- $500 per day + super
- 6-month contract with potential extension or permanent opportunities
- Structured onboarding and training program
- Hybrid working model post-training (office + WFH)
- Exposure to multiple banking products and career progression pathways
- Supportive and collaborative team environment with experienced leadership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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