Customer Service | Freight Forwarding
- Manage a portfolio of key customer accounts as the primary point of contact.
- Coordinate international Sea Freight shipments from booking through to delivery.
- Build strong relationships with customers and internal stakeholders.
Are you an experienced Freight Forwarding Customer Service professional looking for your next career move?
Our client is a well-established international logistics provider. You’ll enjoy the resources, technology and opportunities of a global organisation, while working within a supportive Australian team where people, relationships and service are genuinely valued.
With continued investment in technology, systems and people, this is an exciting opportunity to join a progressive business focused on innovation, continuous improvement and long-term growth.
The Opportunity
Reporting to the Customer Service Manager, you will take ownership of a portfolio of key customers, acting as their primary point of contact and ensuring their international freight movements are managed efficiently from booking through to final delivery.
Working closely with customers, overseas offices, global agents, transport providers and internal operations teams, you’ll play an important role in delivering a seamless customer experience.
This is a great opportunity for someone who enjoys building strong customer relationships, solving problems, coordinating shipments and taking ownership of their accounts.
Your Responsibilities
- Manage a portfolio of key customer accounts & act as the primary point of contact for your customers
- Coordinate international Sea Freight shipments from booking through to delivery
- Action customer purchase orders and coordinate shipments according to required ready and delivery dates
- Provide customers with shipping options, timelines, transhipment information and advice regarding relevant regulations
- Provide proactive shipment updates and maintain regular communication with customers
- Liaise with overseas offices, global agents, shipping lines, transport providers and destination representatives
- Track international shipments and maintain accurate shipment milestones
- Prepare quotations, customer reporting and PO tracking
- Ensure customer SOPs are followed and identify opportunities for continuous improvement
- Prepare and monitor customer KPI reporting
- Resolve operational issues efficiently and professionally
- Coordinate Customs, Biosecurity and other compliance requirements
- Ensure accurate and timely invoicing
- Maintain accurate shipment documentation and data
- Attend customer and site visits as required
- Build strong relationships with customers and internal stakeholders
- Collect, analyse and record relevant customer and shipment data
- Contribute ideas to improve processes, systems and service delivery
About You
To be successful in this role, you will have
- Previous Customer Service experience within the Australian Freight Forwarding industry – desirable
- Strong understanding of international Air and/or Sea Freight operations - essential
- Proven experience managing customer accounts and coordinating end-to-end shipments
- Experience with CargoWise1 – essential
- Knowledge of INCOTERMS
- Excellent communication and interpersonal skills
- Strong customer relationship-building abilities
- High attention to detail and strong organisational/time management skills
- A proactive and solutions-focused approach
- The ability to manage multiple priorities and work to deadlines
- The ability to work autonomously while contributing positively to a supportive team
- Full Australian working rights
Why Join?
- Work for a successful global freight forwarding organisation
- Enjoy the benefits of global resources with a supportive local team environment
- 2 days working from home following successful completion of probation
- Work with modern systems, technology and robust infrastructure
- Strong internal training and professional development
- Supportive and approachable management
- Genuine long-term career opportunities
- Exposure to an impressive portfolio of customers
- Convenient Sydney location close to public transport
Salary & Location
Location: Sydney, Mascot
Salary: Competitive salary, negotiable depending on experience
If you’re an experienced Freight Forwarding Customer Service professional looking for a long-term opportunity with a global organisation that genuinely values its people, we’d love to hear from you.
To apply online, please click on the appropriate link below.
PATH4 Group has vacancies across a wide variety of roles within the Freight Forwarding, Customs and Logistics industries. If you’re considering your next career move, feel free to contact us at any time for a confidential career guidance consultation.
#SCR-caroline-cousins
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.