Customer Service Coordinator
- Coordinate customer orders, vehicle delivery activities and milestone follow-ups from order through to delivery.
- Provide customer updates, handle enquiries and resolve issues by phone and email while maintaining accurate records.
- Liaise with internal teams and suppliers, manage competing priorities and support service improvements.
Your new company
Join a well-established organisation within the automotive industry, supporting a busy vehicle deliveries division dedicated to delivering exceptional customer experiences. Operating in a fast-paced and collaborative environment, this team prides itself on providing outstanding service while supporting customers throughout the delivery journey.
Your new role
We are currently seeking 4 Customer Experience Coordinators to join the team on a 3-month temporary assignment with potential to extend.
Based in Pymble, you'll play a key role in coordinating customer communications, managing delivery activities, and ensuring a seamless experience from order through to vehicle delivery.
Key responsibilities include:
- Coordinating customer orders and vehicle delivery activities
- Providing proactive updates and exceptional customer service via phone and email
- Managing customer enquiries and resolving issues professionally
- Maintaining accurate customer records and documentation
- Liaising with internal stakeholders and external suppliers
- Monitoring key milestones and ensuring deadlines are met
- Processing documentation with a high level of accuracy
- Following up on outstanding actions and customer requests
- Contributing to process improvements and service excellence initiatives
What you'll need to succeed
To be successful in this position, you'll demonstrate:
- Previous experience in customer service, administration, coordination, order management, or contact centre environments
- Strong verbal and written communication skills
- Excellent stakeholder management and relationship-building abilities
- High attention to detail and strong organisational skills
- The ability to multitask and manage competing priorities
- A proactive and solutions-focused mindset
- Confidence communicating with customers and suppliers
- Intermediate Microsoft Office skills
What you'll get in return
- $36.81 per hour + Super
- 3-month temporary assignment with potential to extend
- Immediate start available
- Monday to Friday, 8:30am - 5:00pm
- Free shuttle bus provided to and from Pymble Train Station
- Supportive and collaborative team culture
- Opportunity to further develop your customer service and coordination skills
- Exposure to a fast-paced and dynamic environment
- Full-time hours with excellent work-life balance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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