Customer Service - BIG 4 BANK

Customer Service & Admin Big 4 Bank

Customer Service & Operations Associate | Big 4 Bank
📍 Eveleigh, Sydney
💰 $38.89 per hour + super
📅 12-month contract with potential to go permanent
🏡 50/50 hybrid working after training

Are you an experienced customer service professional looking to break into banking?
Join a growing team within a Big 4 Bank in a role offering a great balance of customer interaction and operational processing.
This is approximately a 50% customer service/calls and 50% processing role, making it ideal for someone who enjoys speaking with customers while also being comfortable managing detailed requests and administration.

What you'll be doing:

• Handling inbound and outbound customer calls
• Responding to customer enquiries and providing updates
• Supporting customers via phone and email
• Processing banking-related customer requests
• Assisting with accounts, corporate cards, merchant services and online banking
• Liaising with internal stakeholders
• Following up requests and keeping customers informed

We're looking for:

• At least 12 months' customer service experience
• Contact centre or phone-based experience
• Strong written and verbal communication skills
• Great attention to detail
• Confidence communicating with customers
• Financial services or insurance experience is advantageous, but not essential

What's in it for you?
✅ $38.89ph + super ✅ 12-month contract with the possibility of becoming permanent ✅ Opportunity to gain experience within a Big 4 Bank ✅ Approximately 8 weeks of comprehensive office-based training ✅ 50% office / 50% work from home once training is completed ✅ Monday-Friday hours ✅ Flexible start and finish times once fully trained ✅ Join a growing team with longer-term career opportunities
If you have a strong customer service background and have been looking for an opportunity to get your foot in the door within banking, this could be a fantastic next step.
Apply now with your updated CV to be considered.