Customer Service Advisor, Richlands
- Join a dynamic Customer Service Team at Scania Richlands.
- Develop strong customer relationships and ensure their needs are met.
- Handle service bookings and provide excellent communication to customers.
Role Summary
Scania Richlands is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customers.
Job Responsibilities
Life at Scania
Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.
Welcome to Scania.
What you will do
You will integrate as a key member of our dynamic Customer Service Team, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.
As the face of Scania, you will:
Be first point of contact, welcoming our customers
Checking in their vehicles
Making service & repair bookings via email, in person, phone & by customer portal using the latest Scania software
Updating customers - great communication skills
Invoicing of completed work orders
Return keys to customer
Booking courtesy cars
General administrative duties
Planner experience required but not essential (training is provided)
Accuracy with data entry
Who you are
Your excellent communication and interpersonal skills will help you to drive positive business outcomes
Strong verbal and written communication skills along with good computer skills
Effective problem solving, negotiating and influencing skills
Strong abilities in time management, organisation and administration
Ability to think on your feet and show initiative
What we can offer you
Potential to earn monthly bonus
Paid Parental Leave benefits
Salary packaging and corporate benefits
A company that is enjoying record growth
A dynamic and inclusive work culture - be part of a great team environment
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
To apply
If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.
“Apply now” and submit your CV.
You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.
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