Customer Service Administrator
- Provide professional customer service and manage customer enquiries.
- Process sales orders, payments and invoices accurately and efficiently.
- Maintain customer accounts and manage accounts receivable.
Position description
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About Us
At De Bortoli Wines, we are proud to be one of Australia’s leading family-owned wine companies. Our success is built on quality, innovation and, most importantly, our people. We are looking for a motivated and customer-focused Customer Service Administrator to join our Brisbane team.
About the Role
As a Customer Service Administrator, you will be responsible for providing efficient, courteous and effective customer service to both internal and external customers. You will play an important role in supporting the administration and sales functions of the business, ensuring customer enquiries, sales orders and account administration are managed accurately and within required timeframes.
Key Responsibilities
- Provide professional customer service and manage customer enquiries.
- Process sales orders, payments and invoices accurately and efficiently.
- Maintain customer accounts, including new account applications and account updates.
- Manage accounts receivable, rebates, claims, credit notes and payment discrepancies.
- Create and process purchase orders and general administration tasks.
- Coordinate with customers, sales, warehouse and internal teams to ensure smooth order processing.
- Maintain accurate records and reports, including debtor ageing and account information.
- Support team operations, contribute to process improvements and provide Team Leader support when required.
About You
You will be a reliable, proactive and customer-focused individual with strong communication, organisational and customer service skills. You will have excellent attention to detail, be confident with data entry, spreadsheets and administrative systems, and have the ability to prioritise, multitask and work to deadlines. You will be comfortable working independently and as part of a team, with previous administration experience highly regarded.
Please Note: As a pre-requisite for employment, prospective candidates will be required to undertake pre-employment screening
Position description
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