Customer Experience Representative
- Contact existing patients by phone and support them to stay on track with dental care.
- Book routine check-ups and cleans, and manage appointment cancellations and rescheduling.
- Handle inbound calls while providing friendly, professional service in a supportive on-site team.
đź“Ť Glendale | On-Site | Full-Time Permanent | Monday to Friday
⏱️ Monday to Thursday - 8:00am - 4:30pm + Friday - 8:00am - 2:00pm
Looking for a customer service role that’s more than just answering phones?
Join Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need. This isn’t your typical call centre job. You’ll be part of a tight-knit, supportive team, speaking with patients who already know and trust us.
We’re looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role.
About the Role
You’ll be the friendly voice that keeps our patients connected to their care. Your day will include:
- Making outbound calls to our existing patients to help them stay on track with their dental care (no cold calling)
- Booking patients in for routine check-ups and cleans
- Managing cancellations and rescheduling appointments
- Handling inbound calls with professionalism and care
Role details:
- Full-time, permanent position
- Monday to Friday
- Hours: Monday to Thursday - 8:00am - 4.30 + Friday - 8:00am - 2:00pm
- On-site at our nib Glendale Dental Centre
- Free On-site parking
What We’re Looking For
At Pacific Smiles, great patient service starts with our team. You’ll bring:
- Excellent communication skills and a confident, friendly phone manner
- A genuine interest in customer service and patient care
- Strong time management and organisational skills, with the ability to juggle multiple tasks
- Confidence using technology, including call systems and booking software
- A motivated, goal-driven attitude and a willingness to support team success
- Reliability and commitment, as this is a key role in our operations
- Flexibility to adapt to changing needs
- A team-first mindset that contributes to a positive, collaborative culture
Previous dental experience is a bonus but not essential. Full training will be provided.
Why Join Pacific Smiles?
- The security of a permanent, full-time role with a consistent Monday to Friday schedule
- A calm, professional workplace, not a noisy, high-pressure call centre
- Conversations with patients who already have a relationship with us
- A friendly, close-knit team that values trust, care and quality service
- Competitive pay and employee benefits
- Ongoing training and support to help you grow
Apply Now
If you’re after a role with purpose, variety and a great team, we’d love to hear from you. Help us deliver exceptional care, one call at a time.
👉 Apply now to start your journey with Pacific Smiles at Glendale.
Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.
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