Coordinator - Customer Service Contact Centre
- Manage a portfolio of clients ensuring ongoing support and positive experiences.
- Handle inbound and outbound customer interactions while coordinating delivery and resolving enquiries.
- Build strong relationships with clients and internal teams, managing multiple priorities effectively.
- 84k package + additional incentives
About Our Client
Our client is a leading organisation undergoing an exciting period of growth, As their customer base continues to expand, they are seeking individuals to join a team responsible for delivering exceptional service, coordinating outcomes and building strong client relationships. This is an exciting opportunity to mix customer service, stakeholder management and problem solving in an organisation that offers extensive training, career development and employee incentive programs.
Job Description
As a Coordinator, you'll be responsible for managing your own portfolio of clients, ensuring they receive ongoing support, guidance and a positive customer experience.
This is a varied role that combines customer service, coordination, stakeholder management and problem solving.
Key responsibilities include:
- Managing a portfolio of clients and maintaining ongoing relationships
- Handling inbound and outbound customer interactions
- Coordinating delivery and resolving enquiries
- Liaising with internal teams and external stakeholders
- Conducting regular customer check-ins
- Managing competing priorities and following through on commitments
- Maintaining accurate records across multiple systems
This position offers a high level of ownership and responsibility, making it ideal for someone who enjoys being trusted to manage outcomes rather than simply process transactions, and likes a mix of customer service and administration.
The Successful Applicant
You thrive in an environment where no two days are the same and enjoy taking ownership of problems through to resolution. You're someone who can build rapport quickly and confidently navigate complex situations. You enjoy helping people, but you're equally comfortable making decisions, managing expectations and finding solutions when challenges arise.
You'll likely be motivated by a role that offers a mix of customer interaction, problem solving and relationship management rather than a purely transnational customer service position.We're looking for someone who has:
- Strong experience in a customer-focused role ( call centre, claims or insurance preferred)
- Excellent communication and relationship-building skills
- The ability to manage multiple priorities simultaneously
- Confidence handling sensitive or challenging conversations
- Strong judgement and problem-solving capability
- High attention to detail and administrative accuracy
- A proactive and accountable approach to their work
- Confidence learning new technologies and systems
- Full Australian working rights
What's on Offer
- Join a business experiencing significant growth, creating genuine long-term career opportunities
- Comprehensive 12-week training program designed to set you up for success, regardless of industry background
- Monday to Friday 8.30- 5.00pm
- Modern offices located in inner city with excellent public transport access
- Supportive leadership team with a strong focus on development and progression
- Extensive investment in technology, automation and AI tools to help employees work smarter
- Employee wellbeing initiatives and support programs
- $84,000 package inclusive of superannuation
- Up to $5,000 annual performance bonus
This opportunity is ideal for someone looking to step beyond traditional contact centre role into a role that offers greater responsibility, problem solving and career development.
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Skills
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