- Act as the main point of contact for clients throughout the pre-construction and building process.
- Manage client communication across approximately 15 residential projects.
- Deliver a premium customer experience throughout every stage of the building journey.
The Company
Our client is a luxury residential home builder based in Capalaba, specialising in high-quality homes and delivering a personalised building experience.
With a strong focus on customer service and client relationships, they are looking for a warm, personable and highly organised individual to join their team and support homeowners throughout their building journey.
About the Role
Reporting to the Operations Manager, this is a permanent, full-time, office-based opportunity where you will act as the primary point of contact for clients throughout their home-building journey.
You will manage communication across approximately 15 residential projects at a time, coordinating appointments, providing regular project updates and working closely with internal construction teams to ensure a seamless client experience.
This role is ideal for someone who genuinely enjoys building relationships, thrives in a busy environment and takes pride in delivering exceptional customer service.
Key Responsibilities
- Act as the main point of contact for clients throughout the pre-construction and building process
- Manage client communication across approximately 15 residential projects
- Coordinate and schedule appointments with designers and relevant consultants
- Provide regular updates to homeowners regarding construction progress, timelines and milestones
- Liaise closely with the Operations Manager and Site Managers to obtain project updates
- Respond to client enquiries promptly and professionally
- Maintain accurate records of appointments, client communication and project updates
- Coordinate information between clients and internal teams to ensure projects progress smoothly
- Deliver a premium customer experience throughout every stage of the building journey
About You
To be successful in this role, you will ideally have:
- Previous experience in residential construction, pre-site coordination, building administration or a similar customer-focused role
- A warm, bubbly and approachable personality with a genuine passion for customer service
- Strong communication and relationship-building skills
- Excellent organisational skills and the ability to manage multiple projects simultaneously
- Confidence liaising with homeowners, construction teams and management
- High attention to detail and the ability to prioritise competing deadlines
- Professional presentation and a client-first approach
- A proactive, positive attitude and ability to work both independently and within a team
How to Apply
If you're a personable and organised professional who enjoys delivering exceptional customer service and is looking for your next opportunity, we'd love to hear from you.
Click APPLY to submit your application or contact Lauren Woods on 0438966352 for a confidential discussion.
Lauren Woods
Recruitment Consultant – Corporate Services
Core Talent | Corporate Services
M: 0438 966 352
Consultant
lauren.woods@coretalent.com.au
Reference number: BH-29000
Profession:Business SupportAdministrative Assistants
Company: Core Talent
Date posted: 28th Oct, 2026
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