Concierge
- Welcome residents, guests and family members, and provide personalised concierge and reception support.
- Coordinate resident requests, including transport and administrative needs, and respond calmly to emergencies.
- Provide food and beverage service at the café and events, working evening, overnight sleepover and morning shifts.
- Casual Concierge required for Monday to Sunday evening shift / sleepover
- Support the team at St Joseph Mews located in Hawthorn
- Competitive hourly rate + casual loading + NFP salary packaging benefits
The position
The Resident Concierge is responsible for delivering an exceptional, personalised service experience to residents and their guests. Acting as a trusted point of contact, the Concierge assists with lifestyle, hospitality, and service requests while ensuring residents feel welcomed, supported, and valued.
Please note the shifts for this position are - Monday to Sunday commence 5.00pm – 9.00pm reception 9.00pm - 7.00am sleepover 7.00am – 9.00am reception. You will be required to work 2/3 nights per week
The role requires a professional, discreet, proactive, and service-oriented approach, with the ability to anticipate resident needs, coordinate requests efficiently, and respond calmly and appropriately in emergency situations.
VMCH. Flourishing communities, vibrant careers.
At VMCH, the future is bright and rewarding. You will require experience in a customer service, concierge, or a reception role, preferably within a hospitality setting. With us, you’ll combine your hands-on, outcomes focused approach and building relationships that deliver real impact.
- A positive attitude, friendly personality and excellent communication skills.
- Food and table service, barista and bar service experience required
The responsibilities
- To assist residents with their requirements - welcoming guests and family
- Attend to concierge requests and the hospitality requirements of the residents’, and various admin duties
- Attending to the residents’ requirements, assisting to arrange transport etc
- Assisting with food and beverage service in the café and at events - on occasion
What’s required
- A positive attitude, friendly personality and excellent communication skills.
- Food and table service, barista and bar service experience an advantage
- Excellent customer service skill and attention to detail
- Responsible Serving of Alcohol (RSA) Certificate
- First Aid Level 2 Certificate and CPR
- Strong interpersonal and influencing skills.
What’s possible
- Rewarding work, within a supportive environment
- Professional development and career progression opportunities
- Competitive salary + salary packaging (with potential for increased take-home pay)
- Flexible, family friendly work culture
- Wellbeing initiatives and paid parental leave
- Employee assistance program (EAP) for you and close family members
- Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
- Discounts on private health insurance, school holiday programs, car hire and much more!
- Open a high-interest savings account via our banking partner
- Join a place where diversity and inclusion live, breathes and thrives.
More about us
At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.
For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.
Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.
Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.
Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.
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