Compliance Officer
- Maintain the organisation’s compliance obligations register and link requirements to policies, procedures, systems and controls.
- Conduct risk-based quality, compliance and assurance reviews, documenting evidence-based findings and practical recommendations.
- Coordinate audit readiness and corrective actions, verifying evidence and supporting continuous improvement across housing services.
Job description
The opportunity
Our client is seeking a Quality and Compliance Officer to join a newly established Service Enablement team. The organisation is growing rapidly, and is reshaping its systems and processes in response to significant change in social housing policy and legislation.
This role will provide independent assurance that legislative, regulatory, contractual and organisational requirements are understood, applied and evidenced across the business. Because the team is new, the successful candidate will have a genuine opportunity to own the space and shape how quality and compliance are done from the ground up.
About the team
Service Enablement supports the setup and ongoing delivery of services across the housing business. You will report to the Service Enablement State Manager, a hands-on leader who builds alongside their team. Two major programs are currently underway, and a substantial amount of discovery work is in progress to make existing processes more consistent, complete and concise.
Key responsibilities
- Develop and maintain the compliance obligations register, identifying legislative, regulatory, funding, contractual and organisational requirements, accountable owners and required evidence.
- Link obligations to relevant policies, procedures, systems and controls, and identify requirements that are unclear, duplicated or unsupported.
- Undertake scheduled, risk-based quality and compliance reviews across housing functions, programmes and regions, and document findings in clear, proportionate and evidence-based language.
- Complete targeted assurance reviews across tenancy and service delivery, leasing, financial administration, asset and property controls, and funded programme requirements.
- Maintain the central corrective and preventive action register, independently verify evidence before recommending closure, and complete follow-up testing where required.
- Coordinate audit readiness activities, maintain a central evidence library, and prepare evidence indexes and checklists for regulatory, funding, internal and external reviews.
- Work with the data, leasing and quality teams to identify gaps, refine processes and roll out improvements.
- Engage with frontline staff at all levels to understand what is happening in practice, and share assurance lessons to support continuous improvement.
About you
- You have demonstrated experience in compliance, quality assurance, operational auditing or governance, and you enjoy both audit and compliance work equally.
- You have strong legislative knowledge and the confidence to apply it independently. Experience in social housing, community housing or a government housing department is highly regarded.
- You are curious about the reasons behind a process and are comfortable asking questions at any level of the organisation.
- You keep registers and documentation accurate and up to date, with a high level of attention to detail and privacy.
- You can assess materiality and risk, write clear findings and practical recommendations, and use sound judgement on escalation.
- You work constructively with managers and operational teams while maintaining independence and objectivity.
- You are resilient and adaptable, and you are comfortable with a fast pace of change and an evolving environment.
What’s on offer
- A permanent role with the opportunity to build and own a new function.
- A supportive leader who works alongside her team.
- The chance to contribute to an organisation that changes lives and aims to be the sector leader.
- Salary packaging of $80,000-$86,000 + superannuation and further benefits
How to apply
Click Apply to submit your resume. For a confidential conversation, please contact Jack Green at Troocoo at **********************.
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