Communications Officer
- Lead and deliver strategic communications and storytelling to support business objectives.
- Manage media relations, PR activity, and crisis/issues management across all major channels.
- Plan, create and oversee a 12-month content and social media calendar across various platforms.
Ready for your next opportunity? Bring your strategic and storytelling communications support for business strategy to Busways’ Pymble Head Office as a Communications Officer!
What You’ll Be Doing:â¯
In this varied role, you’ll:
- Lead and deliver strategic communications and storytelling to support business objectives, brand reputation, and key initiatives
- Manage media relations, PR activity, crisis/issues management, and proactive storytelling across all major channels
- Plan, create and oversee a 12-month content and social media calendar across digital, print, and internal platforms
- Provide high-level communications advice, research industry trends, and identify emerging opportunities
- Collaborate closely with marketing, design, and internal stakeholders to deliver campaigns on time and within budget
- Build strong internal and external relationships while championing Busways’ values, brand standards, and culture
What You’ll Bring:â¯
- Tertiary qualifications in communications, public relations or a related field, with 4+ years’ experience in a similar role
- A solid understanding of public transport operations, customer behaviour, service reliability and the regulatory environment affecting bus networks
- Proven expertise in media relations, issues management, social media strategy, and content calendar management
- Strong strategic communications capability with demonstrated experience delivering high-impact campaigns
- The ability to respond quickly and calmly to urgent operational or safety incidents, working alongside operations, depot teams, and leadership to provide accurate, timely updates
- A strong understanding of the political and community landscape affecting public transport, with an ability to navigate government priorities, community expectations, and contractual obligations
- Exceptional writing skills across a wide range of formats including digital, media, thought leadership and marketing content
- Highly organised with the ability to manage multiple priorities, meet deadlines, and maintain exceptional attention to detail
- Strong stakeholder engagement skills, advanced computer literacy, and the legal right to work in Australia with a current driver’s licence
What We Offer You:â¯
At Busways, we don’t just transport people â we care about every part of the journey. You’ll be part of a supportive, collaborative team in a modern office environment with great benefits, including:
- Fitness Passport â discounted access to multiple fitness facilities
- Office Lunch Club â discounted meals
- Free staff shuttle from the Central Coast and Blacktown depots
- Employee Assistance Program for you and your family
- Career progression opportunities and full training
- Free secure on-site parking
- Employee referral bonuses & tax-effective salary packaging options
Who We Are:â¯
For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.
How to Apply:â¯
Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 19/11/2026. All applicants will receive an outcome via email. Please include the following in your application:â¯
- A cover letter telling us who you are and why you’d be a great fit for this role!â¯
- A current resume detailing your experience.â¯
Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.â¯â¯â¯
ð Questions? Please reach out to the recruiter assigned to this position! All application will be personally reviewed by one of our Talent Acquisition team members.â¯
Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.â¯
No agency applications, please.â¯
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Skills
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