Collections Officer
- Conduct outbound calls to recover overdue payments
- Negotiate and establish suitable repayment plans with customers
- Manage inbound enquiries from customers in arrears
ROLE DETAILS
- $40 per hour + super
- Sydney CBD
- Immediate start
- Office-based role
- Minimum 1-month contract with potential to extend
ABOUT THE COMPANY
Join a leading Australian financial services organisation with a strong reputation for delivering customer-focused lending solutions. Operating in a fast-paced and collaborative environment, this business is committed to helping customers navigate financial challenges while maintaining exceptional service standards. You'll be joining a supportive team that values accountability, resilience and professional development.
ABOUT THE ROLE
This is a fantastic opportunity for an experienced Collections Officer to hit the ground running in a busy, high-volume environment. Reporting to the Collections Manager, you'll play a key role in supporting customers with overdue accounts, negotiating suitable repayment arrangements and contributing to overall collections performance. Working alongside an energetic and driven team, you'll be trusted to manage customer interactions with empathy and professionalism while achieving collection targets.
DUTIES
- Conduct outbound calls to recover overdue payments
- Negotiate and establish suitable repayment plans with customers
- Manage inbound enquiries from customers in arrears
- Send collections documentation and correspondence as required
- Maintain accurate customer records and account notes
- Investigate account information and assist with skip tracing activities where required
- Build positive customer relationships while achieving collection outcomes
- Work efficiently in a fast-paced, high-volume environment
SKILLS & EXPERIENCE
- Skip tracing experience required.
- Previous collections experience within a financial services or related environment
- Strong negotiation, communication and conflict-resolution skills
- Ability to manage high call volumes and work to targets
- Excellent attention to detail and administrative skills
- Strong problem-solving abilities and customer-focused approach
- Ability to learn quickly and adapt to changing priorities
BENEFITS
- Competitive hourly rate of $35-$40 per hour + super
- Immediate start opportunity
- Convenient Sydney CBD location
- Gain experience with a well-established financial services organisation
- Collaborative and supportive team environment
- Potential contract extension for strong performers
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