Clinical Care Partner
- Provide clinical leadership, escalation support and risk management for customers with complex or changing care needs.
- Guide Care Partners and multidisciplinary teams through clinical reviews, care planning and transitions of care.
- Coach colleagues and contribute to clinical governance, quality improvement and safe customer outcomes.
We are seeking a Clinical Care Partner to support safe, coordinated, and proactive care for customers with complex or changing needs.
This role is a key clinical position within the Neighbourhood Care Partnering model, providing clinical leadership, escalation management, and decision support to Care Partners and the broader multidisciplinary team. The Clinical Care Partner plays a critical role in identifying and managing clinical risk, supporting customer outcomes, and ensuring customers receive the right care at the right time.
- This is a Permanent Full-Time opportunity covering Newcastle NSW, exciting role offering flexibility, variety, and a great work-life balance
- Monday to Friday position with flexible work hours: 8:00am to 4:00pm, 8:30am to 4:30pm or 9:00am to 5:00pm
- Remuneration ranges from $105,000 to $120,000 TFEC depending on experience
- Hybrid work model combining client visits, office days & work from home opportunities
- Supporting Support at Home (SAH) customers
About the role
In this role, you will support customers with higher complexity needs while providing clinical guidance and capability uplift across Care Partnering teams.
You will
- Provide clinical leadership and escalation support for customers with complex, unstable, or changing needs
- Support Care Partners to identify, assess, and respond appropriately to clinical risk and deterioration
- Undertake clinical reviews and interventions to optimise customer outcomes
- Apply clinical judgement to support safe and timely decision making
- Support transitions of care, including hospital admissions, discharges, and changes in customer needs
- Facilitate collaboration across Care Partnering, Service Delivery, Clinical Services, and external healthcare providers
- Assist with clinical governance, risk management, and quality improvement activities
- Contribute to workforce capability through coaching, mentoring, and sharing clinical expertise
- Support proactive care planning and clinical oversight for higher-risk customer cohorts
- Ensure accurate documentation and appropriate use of clinical systems and escalation pathways
What you’ll bring
- Have previous experience in Care management withing Home Care, EOL preferable.
- You are a clinically experienced professional who enjoys improving customer outcomes, supporting others, and working collaboratively within a multidisciplinary environment
- Tertiary qualifications in Nursing or Allied Health with current AHPRA registration where applicable
- Demonstrated 4+ years’ experience supporting older people in community, subacute or complex care settings
- Strong clinical assessment, reasoning, and decision-making capability
- Experience managing customer risk and responding to clinical deterioration
- Ability to coach and support others to build confidence and capability
- Excellent communication and stakeholder engagement skills
- Experience working collaboratively across multidisciplinary teams
- Understanding and adherence to clinical governance, quality, and risk frameworks
- Ability to manage competing priorities in a dynamic environment
- A customer-centred approach focused on safety, wellbeing, and positive outcomes
Why work for Australian Unity?
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options in line with company policy
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport offering discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave
Click APPLY now if this sounds like you! Any questions please contact Coral Susic at csusic@australianunity.com.au
Please note applications sent via email will are not able to be accepted.
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Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature, aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
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