Client Services Officer
- Provide a welcoming first point of contact for clients.
- Coordinate appointments and manage client service needs.
- Support centre management and staff in delivering high-quality services.
This is an exciting opportunity for a motivated, experienced Client Services Officer to join RAV at our Shepparton centre.
This is an exciting opportunity for a motivated, experienced Client Services Officer to join Relationships Australia Victoria (RAV) at our Shepparton centre.
About us
Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high-quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.
About the role
Reporting to the Centre Manager Shepparton, your key responsibilities include supporting the centre management and staff, as well as enabling the Centre to provide high-quality service to clients. You will provide a welcoming first point of contact to walk-in clients, directing incoming phone enquiries about our services and responding to emails in a helpful manner. You will also be responsible for ensuring efficient coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.
We have two roles based at our Shepparton centre, on a part-time fixed term (0.4 FTE) role until October 2027, with a weekly evening shift. The base salary range for this role is $79,377 - $81,616 (pro-rata) per annum.
About you
- Office Administration certificate and/or previous experience in a similar administration capacity.
- Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
- Experienced in answering high volume inbound calls and delivering high-quality customer service.
- High level of confidentiality to ensure client personal and financial information is maintained along with proven capacity to sustain attention and work effectively despite competing demands or disruptions.
We provide
- Attractive salary including salary packaging and generous leave benefits
- Professional development and Career progression opportunities.
- Generous leave entitlements and Christmas/New Year leave.
- The opportunity to work within a values-driven organisation, see our Employee Value Proposition
Candidates can view the position description www.rav.org.au/careers, contact Shelley Watson, Centre Manager Shepparton by phoning 0488 588 795. Applications close Monday 2 November 2026
Please submit your CV/resume and cover letter, outlining why you are interested in this position and detailing your relevant experience. Please note, we are not accepting applications from recruitment agencies for this position.
Please have all documents ready before starting, as applications can’t be saved mid-way. Previous applicants need not re-apply.
RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.
Requirements
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