Client Services Officer

Client Services Officer

Full-time position, Monday to Friday. Rostered shifts between 8am – 7pm AEST. Flexible arrangements, including part-time options, are available for the right candidate.

Join Sureway's National Contact Centre team as a Contact Centre Consultant where you'll manage inbound enquiries and provide professional support to callers nationwide. Located in our Wagga Head Office, you will be provided with comprehensive training and development amongst a supportive team. In this dynamic role, you'll handle diverse queries, coordinate services, and assist Sureway colleagues across our metro and regional offices in NSW, Victoria, ACT, SA, Qld & WA. The work is high paced and KPI driven yet rewarding.

Duties

• Manage inbound call queues
• Appointment booking and calendar management
• Admin support for completion of routine contract specific tasks
• Manage email enquiries
• A range of other duties to support our frontline teams

Skills We Look For

• Strong active listening and interpersonal skills with ability to provide culturally sensitive support
• Excellent communication skills with the ability to remain calm and respectful in potentially challenging situations
• Professional reliability with commitment to excellence in service delivery
• Adaptability and resilience in fast-paced, purpose-driven environment
• Proficient IT and data entry skills with high attention to detail
• Ability to adapt to changing priorities and work effectively under pressure 

Highly Regarded (but not essential)

• Previous contact centre, customer service, or high-volume administrative experience
• Familiarity with employment services, disability support, or social services (full training provided)
• Multilingual capabilities and experience working across diverse communities strongly valued 

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates – because your time and talent are worth more
• Birthday leave – celebrate your special day with a paid day off every year
• Additional leave – enjoy an extra week off each year after 3 years of service
• Ongoing learning and development – access programs & study assistance to grow your skills and career
• Recognition that means something – be celebrated through monthly awards and our annual team awards program
• Work laptops for all employees
• Comprehensive onboarding & staff development program

Organisation Details

Sureway leads the industry in Employment Services for cohorts including mainstream, people with disability, parents, youth and mature aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway deliver innovative programs to job seekers, employers, participants and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia.

Submit a cover letter and current resume as soon as possible.  Applications are being considered as they are submitted.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds