Client Services Officer
- Provide exceptional customer service as the first point of contact for clients.
- Manage high-volume calls and emails while coordinating appointments.
- Handle cash and process insurance claims efficiently.
- Supportive team environment with plenty of training and guidance
- A rewarding industry where you can help make a difference
- Working across 7 day roster, excellent penalties and work life balance!
The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across four Sydney locations. At SASH, our team are committed to providing exceptional care and services to pets, their families, and the veterinary community.
Our Client Services team form an integral part of our vision to help pets, and their families live their best life, as the first point of contact when visiting our SASH hospitals.
About the Role:
We have opportunities for casual and part time team members, with availability between 6am to 10pm. As we are a 24-hour facility, this team will be working a mixture of shifts including nights and weekends. This truly is a reception position like no other, where no two days are the same.
Some of the tasks include, but are not limited to:
- Front of house duties (e.g. greeting clients and managing waiting rooms)
- Managing a high-volume calls and emails across multiple systems.
- Coordination and booking appointments.
- Liaison between clients and the clinical team.
- Handling of cash, EFTPOS and other payments, including processing insurance claims.
- Requesting results, samples and other documents from third parties.
About You:
Our Client Service officer will bring a positive, engaging and helpful attitude, with a strong sense of emotional resilience. You will pride yourself in providing excellent customer service to all clientele.
To be considered for the position, you will have:
- A minimum of 2 years’ experience in a high-volume reception or administration-based position
- Proven ability to take initiative and prioritise tasks effectively
- Display a professional and empathetic demeanour
- Excellent communication skills both written and verbal
- A reliable, committed work ethic being able to demonstrate a resilient attitude
- Passionate about animals and providing excellent customer service
Why Join SASH?
- Competitive Salary packaging – Including overnight and weekend penalty rate options
- Close to public transport
- Opportunities for career growth for the right person
- A team of committed and supportive Leaders
- Excellent Work life balance – Shifts available 7 days a week over 24hr period
If you are interested, we'd love to hear from you!
Please apply with your CV and Cover Letter via the "apply now" link below.
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