Client Services Officer (East)
- Assist prospective residents and families with the aged care journey.
- Conduct tours and manage enquiries for admissions.
- Develop strong relationships with referrers in the community.
About the Role
Join Homestyle Aged Care as our Client Services Officer (East- Eastern and South Eastern Suburbs) and help prospective residents and their families navigate the aged care journey. This varied role combines customer service, admissions, relationship management, administration and occupancy support across our five eastern region homes (Berwick, Cranbourne, Bayswater and Rowville). You will conduct tours, manage enquiries, prepare admission agreements and develop strong referrer relationships within the community. If you are a motivated and people-focused professional with experience working to targets and KPIs, we'd love to hear from you.
This is a 5-month maximum-term contract from mid-November 2026 to mid-April 2027.
Benefits and Culture
- Attractive salary package of $90,000 - $95,000 + superannuation + $15,000 car allowance (pro rata for this 5-month maximum-term contract), dependent on experience.
- Collaborative, fun and inclusive work environment
- Supportive and respectful management
- Confidential access to our Employee Assistance Program
Essential Requirements
- Current and valid police check
- Vaccination certificate
- Experience in customer service, sales, or admissions ideally within aged care
- Sound knowledge of aged care fees and experience preparing resident agreements
- Sales experience including working to budgets and targets
- Excellent communication and relationship building skills
- Strong computer skills, including Microsoft Office and customer management systems
About Homestyle Aged Care
Homestyle has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first through living our values of Compassion, Dignity, Quality, and Respect.
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