CLIENT MANAGER
- Manage a defined portfolio of customers to drive retention and value from CTM’s products and services.
- Build and maintain strong relationships with clients across various levels of their organisation.
- Utilise data and insights to make commercial recommendations and improve customer experience.
07th September, 2026
About the Role
We’re looking for a commercially minded Client Manager to join our team and play a key role in building strong, long-term relationships with our clients.
As a Client Manager, you’ll be responsible for managing a defined portfolio of customers, driving retention and ensuring they continue to see meaningful, measurable value from CTM’s products and services. You’ll work closely with clients to understand their business needs, identify opportunities and tailor CTM’s solutions to support their goals.
This is a relationship-led role with a strong commercial focus. You’ll be instrumental in strengthening client partnerships, identifying opportunities to grow accounts and contributing to revenue and profitability, while ensuring an exceptional customer experience.
If you enjoy building trusted relationships, understanding customer needs and turning those insights into tangible business outcomes, this is an opportunity to make a real impact at CTM.
Key Responsibilities
- Build and maintain strong relationships across operational, procurement, financial and senior leadership stakeholders.
- Proactively identify, manage and mitigate customer risk, maintaining accurate CRM records and risk mitigation plans.
- Drive commercial outcomes across your portfolio, with a focus on client profitability, transaction volumes and budget management.
- Own and understand client contracts, including service levels and performance against agreed commitments.
- Prepare for and participate in regular 1:1 meetings with your Strategic Lead, using data and insights to drive client outcomes.
- Deliver client reporting and travel analysis, identifying potential savings, trends and opportunities to improve the customer experience.
- Represent CTM professionally across client meetings, phone interactions and external events, ensuring all client engagements are well prepared and impactful.
About You
- Strong contract and commercial management experience, with exceptional attention to detail.
- Highly capable of using data and insights to make sound commercial recommendations and decisions.
- Strong negotiation skills, with a proven ability to achieve positive outcomes.
- Exceptional communication and presentation skills, with the confidence to engage stakeholders at all levels.
- Excellent organisational and time management skills, with the ability to manage competing priorities and deliver to deadlines.
- Proactive and committed to continuous learning, self-improvement and professional development.
- Demonstrated commitment to cultural awareness, inclusion and collaboration.
- Advanced proficiency across Microsoft Office, particularly PowerPoint, Outlook, Word, Excel, Dynamics 365 and Power BI.
About CTM
CTM is a global provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. With more than 3,000 employees and offices across Australia, New Zealand, Asia, North America and Europe, we combine personalised service excellence with leading client-facing technology to deliver exceptional travel solutions.
At CTM, our people are our greatest asset. We’re a collaborative, innovative and future-focused team, guided by our values of Connect, Deliver and Evolve.
We’re committed to recognising the unique contributions of our people and creating an inclusive workplace where everyone can thrive. We actively encourage applications from people of all abilities and diverse backgrounds.
Why CTM?
As a global organisation, CTM offers a range of employee benefits, including:
- Travel discounts
- Perkbox – retail, lifestyle, entertainment, health & wellbeing discounts
- Learning & development – access to online learning platforms, including LinkedIn Learning
- Annual Volunteer Day
- Chillout Days – flexible leave days
- Flexible hybrid working
- Purchase up to 2 weeks of additional annual leave
- Paid parental leave
- Sonder – 24/7 wellbeing and Employee Assistance Program (EAP)
CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.
Join an award-winning global company that values its people, its communities and continuous innovation.
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