Clerical Officer
- Provide excellent customer service through various communication channels.
- Assist with cargo tracking and liaise with warehouse for bond checks.
- Train future customer service staff and work in a team environment.
Melbourne Airport
dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.
Our Melbourne Cargo facility is looking to expand their clerical team. Are you bubbly, willing to learn and able to navigate a computer? Then this maybe the next opportunity for you!
All Customer Service Duties
- Answering and attending to majority telephone enquiries.
- Monitoring and answering customer service emails.
- Phoning shipments out to Agents/Consignees/Personal Effects
- Liaise with Warehouse re Bond Checks and monitor them
- Track & Trace
- Missing cargo / Found cargo investigations
- Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
- Rotations set up
- Training future Customer Service Staff
Skills, Experience and Licenses:
- Current VIC Driver's License;
- Previous experience in an Operational environment where SOP's were in place;
- Intermediate computer skills;
- Excellent communication skills – Verbal and Written;
- High level of customer service skills;
- Understands the importance of meeting Service Level Agreements (SLA's);
- Excellent team player with a positive/can-do attitude;
- Works in a Safe Manner at all times;
- Reliable, trustworthy and has the ability to work independently.
Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Melbourne Airport this is your chance!
Working for dnata at the airport there are a few must haves for you to be successful:
- You need to have Australian / New Zealand citizenship or Australian Permanent Residency
- You must be willing to undertake a Pre-employment medical test
- You must be willing to undergo an Australian Federal Police Security check
- You will also need for some of the roles a valid driver’s license
- Basic – Intermediate computer skills
- Excellent communication skills – Verbal and Written
- High level of customer service skills
- Available to work on a rotating roster
What we offer in return:
- Be part of a large supportive team!
- Permanent part-time hours (minimum 24 per week)
- Full-time opportunities, once you have a minimum 1 year service
- Opportunity to work for a Global company
- Great team environment
- Extensive training and support
- On site parking
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