CITY PATROL OFFICER
- Seeking 2 City Patrol Officers for a local government organisation in Cairns.
- Role involves patrolling the CBD, monitoring parking compliance, and engaging with the public.
- Requires excellent customer service skills and the ability to handle difficult conversations.
Protech are currently seeking 2 x City Patrol Officers to join a respected local government organisation in Cairns on a temporary contract.
This is a highly active, community-focused role suited to candidates who enjoy working outdoors, interacting with the public, and making a positive contribution to the local community. You will spend the majority of your day patrolling the Cairns CBD and surrounding areas on foot, engaging with residents, visitors and local businesses while monitoring parking compliance and enforcing relevant regulations.
If you’re confident dealing with people, comfortable handling difficult conversations, and enjoy being out and about rather than behind a desk, we’d love to hear from you.
About the Role
- Temporary contract opportunity
- Immediate start available (subject to recruitment process)
- Monday to Friday roster
- Hours: 8:15am – 5:00pm
- One early finish each week (3:00pm)
- No weekend or public holiday work
- Cairns CBD based
- Local Government position
- Active outdoor role with extensive walking throughout the day
Key Responsibilities
- Patrol the CBD and surrounding areas to monitor parking compliance
- Issue parking infringements where required
- Explain legislation, regulations and compliance requirements to members of the public
- Investigate and document potential parking breaches
- Provide assistance, directions and information to residents and visitors
- Manage challenging situations professionally and respectfully
- Complete reports and maintain accurate records
- Operate handheld devices and mobile technology as part of daily duties
- Promote a positive and professional image of the organisation
- Work independently while maintaining effective communication with the broader team
- Maintain a strong commitment to workplace health and safety
About You To be successful in this role, you will have:
- Excellent customer service and communication skills
- Confidence dealing with confrontation and difficult conversations
- The ability to issue infringements and clearly explain offences and regulations
- Strong written communication skills, including report writing
- High attention to detail and accurate record-keeping abilities
- Strong comprehension and problem-solving skills
- Experience using mobile devices, tablets and Microsoft Office applications
- The ability to work effectively both independently and within a team
- A professional, courteous and diplomatic approach when dealing with the public
- A current C Class Driver Licence
- Knowledge of the Cairns region and local tourist attractions (highly regarded)
- Knowledge of the Transport Operations (Road Use Management) Act 1995 and Queensland Road Rules (highly regarded)
- A strong commitment to workplace safety
Physical Requirements This role requires a high level of fitness and the ability to:
- Walk up to 20km or more during a shift
- Work outdoors for extended periods
- Perform duties in hot and humid Far North Queensland conditions
Why Apply?
- Monday to Friday role with excellent work-life balance
- No weekend or public holiday work
- Opportunity to gain valuable Local Government experience
- Active role that keeps you out of the office
- Supportive team environment
- Opportunity to make a positive impact within the Cairns community
How to Apply Click APPLY NOW and submit your current resume.
Why Protech? At Protech, we make work hassle-free so you can focus on doing a great job.
- Safe and reliable work with quality employers
- Regular check-ins and ongoing support
- Responsive and approachable recruitment team
- Correct pay, on time, every time
As an equal opportunity employer, Protech provides opportunities across civil construction, local government, mining, manufacturing, logistics, administration and more. Great Work. Great People.
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