Change Support Specialist (Clinical)
- Support the implementation of the Unity Electronic Oral Health Record across dental agencies.
- Develop user-focused documentation and deliver training to staff.
- Engage with users to facilitate the adoption of new technology.
- Full-time fixed-term opportunity available until 30 June 2027 (38 hours per week)
- EoHR Change Support Specialist (Clinical) – HS3, $77,692.37 per annum plus 12% superannuation
- Salary packaging options available
About the role
We are seeking an enthusiastic and clinically experienced Change Support Specialist to support the implementation of the Unity Electronic Oral Health Record (EoHR) across community dental agencies and the Royal Dental Hospital of Melbourne.
Reporting to the EoHR Program Manager and supporting the Change Manager, you'll be working as part of a small team of Change Support Specialists and will use your dental knowledge and communication skills to help clinicians and administrative staff successfully adopt new ways of working.
This role is ideally suited to someone with a clinical background in dentistry, such as a Dental Assistant, Oral Health Therapist, Dental Therapist or Dentist, who enjoys working with people and is passionate about improving healthcare through technology.
Success in this role requires a positive, adaptable and proactive approach. You will be comfortable engaging directly with users, participating in testing activities, delivering presentations, developing user-focused documentation and providing hands-on support throughout implementation activities. Your clinical experience will help ensure that solutions, training materials and support activities are practical, relevant and centred around the needs of end users.
What We're Looking For
We're looking for someone who combines strong clinical knowledge with outstanding people skills. You don't need to be a change management expert, but you do need to be comfortable supporting users, explaining new processes, creating quality resources and helping teams embrace new technology.
Most importantly, you'll bring enthusiasm, a willingness to learn, and a genuine desire to help dental teams succeed as they transition to Unity.
Key Responsibilities
- Support the successful implementation and adoption of Unity across community dental agencies and the Royal Dental Hospital of Melbourne.
- Develop user-focused documentation, educational materials and communications to support staff through change and system adoption.
- Deliver presentations, demonstrations and implementation support activities to clinical and administrative users.
- Participate in testing, validation and readiness activities to ensure solutions meet business and clinical requirements
For a full list of the position’s roles and responsibilities, please view the attached position description.
Why should you be a part of our team?
- Salary Packaging: Maximise your take-home pay by salary packaging up to $9,010 for everyday living expenses, plus an additional $2,650 for meal entertainment, both from your pre-tax income.
- Mental Wellbeing: Enjoy nearby green spaces, including Carlton Gardens, perfect for a relaxing lunchtime break.
- Convenient Location: Excellent public transport options, with easy access to trams, buses, and Melbourne CBD.
- Wellbeing Support: Access our Employee Assistance Program (EAP) through TELUS Health, plus a dedicated wellbeing hub.
- Vibrant Lifestyle: Work in the heart of Carlton, surrounded by a diverse range of cafés, restaurants, and cultural attractions.
How to Apply
Click Apply and follow the prompts to submit your application.
Applications will be reviewed as they are received, so we encourage you to apply early as the position may be filled before the closing date.
Applications close Monday 9 November 2026 at 11:59pm.
Please note we reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified.
We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.
If you require any reasonable adjustments to fully participate in our recruitment process, please email *******************
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