Case Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

#s-dni

How you'll make an impact

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has five offices in Australia located in Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 800 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance. Your key responsibilities will include: - [INSERT KEY RESPONSIBILITIES]

About you

Required: Entry level role. Technical/PC skills, Customer Focus/Communication.

Preferred: 1 year customer service experience desired. Preferred office structure experience.

Behaviors: Strong customer service focus.