Care Services Advisor

Care Services Advisor

Permanent Full-Time | Sydney | 38 hours per week

Cater Care is looking for an experienced and motivated Care Services Advisor to join our Care Services team.

This is an opportunity to make a meaningful difference in how workplace injuries are managed across our business. You’ll play a key role in supporting employees through their injury management and return-to-work journey, while partnering with operational teams, healthcare professionals, insurers and other stakeholders to achieve safe, sustainable and effective outcomes.

If you’re passionate about injury management, enjoy working with people and bring a practical, solutions-focused approach, we’d love to hear from you.

About the role

As Care Services Advisor, you’ll provide advice and practical support across workplace injury management, workers’ compensation and work capacity.

You’ll be responsible for:

• Managing workplace injuries and workers’ compensation matters from initial injury through to resolution.
• Assessing injuries, medical information, treatment recommendations, prognosis and work capacity, and providing timely advice to operational teams.
• Working closely with treating practitioners and healthcare professionals to establish appropriate capacity and suitable duties.
• Developing, implementing and monitoring return-to-work and work capacity plans.
• Identifying practical suitable duties that balance medical restrictions with operational requirements.
• Coordinating medical and allied health appointments where required.
• Liaising with insurers, workers’ compensation authorities and other relevant stakeholders.
• Supporting workers’ compensation payroll and insurance reconciliation activities.
• Maintaining accurate, timely and compliant injury management records.
• Providing reporting, insights and analysis to support safety, wellbeing and workers’ compensation performance.
• Identifying opportunities to improve injury management processes, systems and practices.