Cafe Manager

Sugoi Cafe is a Japanese-inspired café located in Cairns City, offering quality coffee, specialty beverages and a distinctive range of Japanese-inspired breakfast, brunch and café dishes.

We are seeking an experienced and motivated Cafe Manager to oversee the day-to-day operations of our café and lead our team in delivering high-quality food, beverages and customer service.

Position: Cafe Manager

Location: Cairns City, QLD

Employment Type: Full-time

Hours: 38 hours per week

Key Responsibilities

The Cafe Manager will be responsible for:

1. Planning and overseeing the day-to-day operations of the café;
2. Managing front-of-house operations and coordinating with kitchen staff to ensure efficient service;
3. Planning menus and beverage offerings in consultation with the Chef and management;
4. Monitoring the quality of food, beverages and customer service;
5. Managing customer bookings, enquiries and special requests where applicable;
6. Managing stock levels and arranging the purchasing and ordering of food, beverages and other supplies;
7. Liaising with suppliers and monitoring the quality and cost of purchased goods;
8. Monitoring operational costs, sales performance, stock usage and wastage;
9. Assisting with the preparation and management of operational budgets;
10. Recruiting, training, supervising and coordinating café staff;
11. Preparing staff rosters and allocating duties according to operational requirements;
12. Monitoring staff performance and providing ongoing training and guidance;
13. Ensuring appropriate staffing levels during peak and off-peak trading periods;
14. Ensuring compliance with food safety, hygiene, workplace health and safety and other applicable regulatory requirements;
15. Responding to customer feedback and resolving service-related issues professionally;
16. Maintaining appropriate records relating to stock, staffing and café operations;
17. Implementing procedures to improve operational efficiency and customer satisfaction; and
18. Working closely with the business owners to achieve the café's operational and financial objectives.

Skills and Experience

The successful applicant will ideally have:

1. Relevant qualifications in hospitality management or a related field, and/or substantial relevant industry experience;
2. Previous experience in a Cafe Manager, Restaurant Manager or similar hospitality management position;
3. Strong knowledge of café and hospitality operations;
4. Demonstrated experience supervising and coordinating staff;
5. Experience with staff rostering, stock control, ordering and cost management;
6. Good understanding of food safety, hygiene and workplace health and safety requirements;
7. Strong leadership and team-management skills;
8. Excellent communication and customer service skills;
9. Strong organisational, problem-solving and time-management abilities;
10. Ability to work effectively in a busy hospitality environment; and
11. Flexibility to work across a rotating roster, including weekends and public holidays as required.