Business Analyst, Service Integrity & Resolution

Overview 
 
We're looking for a Business Analyst, to join our Retirement Solutions team. In this role, you'll play a key part in maintaining the integrity of our insurance products and services by investigating complex enquiries, analysing data, supporting product changes, and driving continuous improvement initiatives. You'll work closely with operational, technology and client stakeholders to ensure high-quality outcomes for our clients and members.
 

•  Melbourne location preferred
• 12 month fixed term contract 

What you'll be doing

• Investigate and resolve complex insurance, product and data-related enquiries, ensuring accurate outcomes and an exceptional client experience.
• Analyse insurance products, business rules and member data to identify issues, support resolution activities and recommend improvements.
• Collaborate with internal teams, technology partners and clients to deliver product enhancements, system changes and insurance-related transitions.
• Participate in testing activities for system releases, patches and enhancements to ensure solutions meet business requirements and quality standards.
• Support internal and external audit activities, quality assurance processes and compliance obligations, maintaining adherence to regulatory and governance requirements.
• Work proactively with peers and stakeholders to identify, prevent and resolve service integrity issues while contributing to a collaborative team environment.
• Assist in continuous improvement initiatives, strengthening processes, controls and reporting to enhance operational effectiveness and risk management.

What we're looking for

• Experience within superannuation, insurance administration or broader financial services environments.
• Knowledge of insurance products and associated business rules, ideally within the superannuation industry.
• Experience in business analysis, data analysis or problem-solving roles involving complex reporting and investigations.
• Confidence using data analysis tools to interpret information, identify trends and support decision-making.
• Strong attention to detail, stakeholder management and organisational skills, with the ability to manage multiple priorities.

Some of our Employment Benefits
 
· FlexiWorks – enabling our employees to work in the office and at home  
· Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave  
· Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.  
· Talent Referral Program  
· Salary Sacrificing via Superannuation  
· Employee Assistance Program  
· Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support  
· Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!  
· Novated Car Leasing
 
Culture at MUFG Pension & Market Services
 
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.