APS4 - Case Officer - Adelaide
- Provide high-quality case management and administrative support.
- Engage with internal and external stakeholders on various matters.
- Maintain accurate records and respond to enquiries professionally.
- Labour Hire Contract - Full-Time Hours
- Government - Federal (Government & Defence)
- Australian Citizenship Required/ Baseline Preferred
This is an excellent opportunity for someone with strong administrative, case management and stakeholder engagement skills who is looking to build on their experience within the Australian Government.
About the Role
As an APS4 Case Officer, you will provide high-quality case management and administrative support while working across a range of matters and engaging with internal and external stakeholders.
Key responsibilities may include:
- Managing and progressing cases in line with relevant policies, procedures and legislation
- Assessing information and documentation to support case outcomes
- Maintaining accurate records and updating internal systems
- Responding to enquiries and providing clear, professional information to stakeholders
- Preparing correspondence, reports and case documentation
- Liaising with internal teams and external stakeholders
- Identifying issues and escalating matters where required
- Working collaboratively within a high-volume government environment with clearly defined individual performance expectations and KPIs
About You
To be successful, you will ideally have:
- Previous experience in a case management, administration, customer service or government environment
- Strong attention to detail and the ability to manage competing priorities
- Excellent written and verbal communication skills
- The ability to interpret information and apply policies and procedures
- Strong computer and systems skills
- A professional and customer-focused approach
- The ability to work independently while contributing effectively to a team
Security Requirements
- Australian Citizenship is essential
- Baseline security clearance is preferred, or the ability to obtain one
What's on Offer?
- APS4-level opportunity within the Federal Government
- Adelaide-based role
- Supportive and professional team environment
- Potential for contract extensions for the right candidate
- These positions are 100% office-based. There is no work-from-home arrangement available.
If you are an experienced Case Officer or government professional looking for your next opportunity, we would love to hear from you.
Who we are
At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
Ready to make your next move? Apply now to join our team.
To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.
Consultant
Aisha.Sharif@persolapac.com
Reference number: 210404247
Profession:GovernmentGovernment Federal
Company: Programmed Skilled Workforce
Date posted: 25th Oct, 2026
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Skills
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0 of 2 matchedProgrammed