AO3/1 Maintenance Support Officer
- Provide high standards of customer service to stakeholders.
- Prepare documentation and update records in a busy call centre environment.
- Raise and dispatch work orders while meeting call centre metrics.
Maintenance Support Officer working in a Government Department based in Cairns with an immediate start.
Your new company
Hays Recruitment are pleased to support the urgent recruitment of a highly motivated Maintenance Support Officer to work within the Queensland Government, starting ASAP until Mid-September, based in Cairns.
Your new role
As the first point of contact, you will provide efficient and high standards of customer service to internal and external stakeholders. Working in the maintenance support team in a busy call centre environment, you will be required to prepare important documentation, reports, update records and information systems.
Your key responsibilities will be as below
- Answering or making customer calls to address their maintenance needs.
- Raising and dispatching work orders
- Data Entry
- Understanding and striving to meet or exceed call centre metrics.
- Providing consistent customer service
What you'll need to succeed
You will demonstrate a friendly and engaging communication style and actively work to support customers and stakeholders. Experience in a similar role is a must.
- Call Centre Skills/Knowledge.
- Problem-solving and de-escalation skills/Conflict resolution
- Ability to multitask
- Exceptional customer service, active listening and verbal and written communication skills
- Strong time management and decision-making skills
- Being able to collaborate and work in a team.
- Microsoft Office Skills/Knowledge: Excel, Word, Teams
What you'll get in return
In return, you will have an immediately available full-time role Monday Friday, 8am 5pm within the public sector based in Cairns, paying an attractive hourly rate of $51.12 + Super you will work in a well-established, friendly and fast-paced team and your contribution will be valued in the ongoing success of this busy department
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Equally, please do not hesitate to direct questions to Grace Dunn - 07 4049 2969 or email grace.dunn@hays.com.au.
#3013458
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Skills
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