AO3 Maintenance Support Officer

• AO3 Maintenance Support Officer - Call Centre
• Construction & Maintenance Division
• $51.12 per hour + superannuation
• 2 x positions available
• QLD Government
• Immediate start available
• Initial contract to 29/01/2027 +highly  likely ongoing contract

The Role
We are seeking an experienced customer service officer to join a busy Maintenance Response Centre supporting the Mackay region. This role is ideal for someone who enjoys working in a fast-paced environment, thrives on delivering excellent customer service and can balance phone-based support with a variety of administrative tasks.

You will be the first point of contact for customers and stakeholders, providing a high level of customer support in coordinating responsive maintenance for government owned assets and housing properties.

Your duties will include:

• Coordinate and liaise with contractors and various trades to arrange a variety of maintenance for government owned properties
• Provide responsive customer support by coordinating maintenance requests received through phone, email and online portals.
• Raising work orders
• Liaise with customers, contractors and internal stakeholders to ensure maintenance works are actioned efficiently, progress is monitored, and customers are kept informed throughout the service delivery process
• Accurately record and manage customer requests in internal systems
• Provide a high-level of customer service
• Data entry and general administration support as required

 
You
The ideal candidate will have:

• Demonstrated experience in customer support (experience in a call centre/high volume customer service environment)
• Insurance repairs or property maintenance experience is highly regarded
• Intermediate proficiency across Microsoft Office – including Excel
• Demonstrate high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate
• Exceptional customer service and active listening skills
• Understanding and striving to meet or exceed call centre metrics
• Strong time management and decision-making ability

Apply
If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!

Please apply directly below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly -louise.clark@empiregroup.com.au | Please reference JobID - 1699109

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1699109
Profession:GovernmentGovernment

Company: empire group
Date posted: 20th Oct, 2026