AO3 Maintenance Support Officer
- Provide high standards of customer service to stakeholders.
- Maintain relationships with suppliers and stakeholders for effective service delivery.
- Contribute to internal innovation activities and ensure accuracy in documentation.
Maintenance Support Officer
Your new company
Youll be joining a large public sector organisation dedicated to creating connected, sustainable, and inclusive communities. The team values diversity, supports career growth, and encourages a healthy worklife balance. The organisation is also committed to reconciliation and fostering a workplace where people from all backgrounds thrive.
Your new role
- Provide efficient and high standards of customer service to customers and stakeholders.
- Work within a fast-paced environment with KPIs and mechanisms to measure and monitor performance.
- Connect and maintain relationships with industry, local suppliers and internal and external stakeholders, ensuring timely and effective delivery of services.
- Demonstrate high-level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.
- Contribute to and actively participate in internal innovation activities, be a positive contributor to a great team and culture and actively participate in and contribute to internal innovative activities.
- Ensure high standards and accuracy when compiling documents and reports or updating records and information systems.
- Effectively undertake general administration functions as required.
What you'll need to succeed
- Previous call centre and customer service experience
- Data entry experience
- Good verbal communication, active listening, problem-solving and complaint resolution skills
- Good time management, multitasking and attention to detail skills
- Computer literacy
- Be able to work in a team
- Ability to handle high-volume calls
What you'll get in return
- Initial contract length 07/09/202604/12/2026
- Possibility of Contract exertion
- Cannon Hill Location
- Queensland Government experience
- Hourly rate of $51.12 p/h + Super
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Isis.pan@hays.com.au or call on 0732433040
#3016043
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