AO3 Business Support Officer

• AO3 Business Support Officer
• Government Opportunity - Townsville
• Initial Contract: ASAP Start to 2nd of April 2027 + likely ongoing contract extension
• 2 positions available
• Hourly Rate: $51.12 per hour + superannuation

 
About the Role

An exciting opportunity is available for an experienced administrator to join a busy government team in Townsville. Working in a fast-paced environment, you will provide high-quality customer service and administrative support while ensuring enquiries, correspondence, work order management, contractor communications and records are managed accurately and efficiently.

Key Responsibilities:

• Provide professional customer service to internal and external stakeholders
• Manage incoming and outgoing emails and phone enquiries
• Undertaking travel bookings including flights and accommodation
• Follow up outstanding works, contractor invoices and service requests
• Liaise with contractors, suppliers, customers and stakeholders to support service delivery
• Maintain accurate records and update information within internal systems
• Prepare documentation, reports and correspondence to a high standard
• Assist with general administrative duties as required

About You
To be successful in this role, you will demonstrate:

• Proven experience providing administrative support
• Previous experience within construction, engineering, mining, maintenance, insurance repairs or government is highly regarded
• Intermediate proficiency across Microsoft Office, including Excel
• Current Australian Driver’s License
• Strong communication and stakeholder engagement skills
• High attention to detail and excellent organisational skills with the ability to manage competing priorities

  
Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1706150

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
  
Reference number: 1706150
Profession:GovernmentGovernment

Company: empire group
Date posted: 9th Nov, 2026