AO3 Business Support Officer
- Join a busy Work Order Management team in a government role.
- Investigate and resolve work order exceptions while liaising with suppliers.
- Maintain accurate operational records and support financial adjustments.
- AO3 Business Support Officer– Work Order Management Team
- Construction & Maintenance Division
- Hourly Rate: $51.12 per hour + superannuation
- QLD Government opportunity
- Initial contract from 21/09/2026 – 16/11/2026 + likely ongoing contract
About the Role
An exciting opportunity is available for an experienced Business Support Officer to join a busy Work Order Management team. This role plays a critical part in ensuring work orders progress efficiently from initiation through to completion, supporting accurate billing, timely service delivery and strong operational outcomes.
Working within a fast-paced environment, you will investigate and resolve work order exceptions, liaise with suppliers and internal stakeholders, manage financial adjustments and maintain accurate operational records.
Key responsibilities include:
- Investigate and resolve work order and work request exceptions.
- Monitor outstanding work orders and proactively drive progression and completion.
- Liaise with suppliers regarding job status, delays, outstanding documentation, and invoice submissions.
- Process journals, credits, account reconciliations and financial adjustments as required.
- Create and maintain job cards to support field operations.
- Review, update, and close work orders in line with billing and business requirements.
- Identify discrepancies impacting service delivery and escalate issues when necessary.
- Maintain accurate and up-to-date records across multiple business systems.
- Support operational teams through effective administration and stakeholder engagement.
About You
This position is ideal for candidates with strong administration, work order management, invoicing, and problem-solving experience.
To be successful in this role, you will demonstrate:
- Previous experience in administration, work order management, operational support, or a similar environment.
- Strong analytical and problem-solving skills with the ability to investigate discrepancies and exceptions.
- High attention to detail, particularly when working with financial information, billing, invoices, and work orders.
- Strong communication skills with the ability to engage effectively with suppliers and internal stakeholders.
- Intermediate Microsoft Office skills, particularly in Excel and Outlook.
- Basic financial administration experience, including journals, credits, invoicing, or reconciliations is highly desirable.
What's on Offer?
- AO3 government contract opportunity.
- Convenient Cannon Hill location – work close to home, street parking available.
- Supportive and collaborative team environment.
- Opportunity to develop valuable government administration experience.
- Fast-paced role with a strong operational focus.
- Dedicated recruitment consultant, EAP, and access to corporate discounts!
Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1678850
Reference number: 1678850
Profession:GovernmentGovernment
Company: empire group
Date posted: 7th Sep, 2026
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