Advisory Officer

Job description

Advisory Officer 
$42 per hour + super | initial 10-week contract | Parramatta, NSW

• Short-term project with an established public sector organisation
• Monday to Friday, fully onsite in Parramatta
• Ideal for candidates with insurance claims or paralegal experience

We are seeking an experienced Advisory Officer to support a 10-week client review project based in Parramatta.

This role will involve reviewing customer records to identify individuals who may potentially meet the eligibility criteria for a Total and Permanent Disability (TPD) insurance claim. You will analyse relevant information, document your findings and prepare clear recommendations for management review.

Role details:

• Rate: $42 per hour + superannuation, PAYG
• Duration: 10-week contract
• Location: Parramatta
• Working arrangement: Fully on-site, Monday to Friday
• Hours: 35 hours per week

Key responsibilities:

• Review customer files to identify potential eligibility for TPD insurance claims
• Assess available insurance, medical, employment and financial information
• Interpret relevant policy terms, eligibility criteria and supporting documentation
• Conduct research and analysis to support evidence-based recommendations
• Prepare accurate case summaries, reports and project documentation
• Maintain detailed records and manage sensitive information appropriately
• Provide project updates and communicate with relevant stakeholders
• Assist with project tracking, deliverables and general implementation activities

To be successful, you will ideally have:

• Experience in life insurance claims, particularly TPD, income protection or disability claims; or
• A paralegal or legal support background within insurance, personal injury, workers compensation or a related area
• Strong analytical, research and file-review skills
• Experience interpreting policies, guidelines or eligibility requirements
• Excellent attention to detail and written communication skills
• The ability to prepare clear, accurate and well-supported recommendations
• Confidence handling confidential and sensitive customer information
• The ability to work effectively within a structured, deadline-driven project

The successful candidate will be required to complete a National Criminal Record Check and provide two professional references.

This position may be filled before the advertised closing date, so suitable candidates are encouraged to apply as soon as possible.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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