Administrative Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Administrative Officer -  Butterfly Ward / Newborn Intensive Care Unit (NICU)

• Hub of medical precinct in Parkville, Melbourne
• Work for Australia’s leading Children’s Hospital
• Friendly and supportive team environment

About the Role

This is a permanent part time position of 12.5 hours per fortnight (Thursday afternoon shifts) within the Butterfly Ward – Newborn Intensive Care Unit. There will be opportunity to work additional hours to cover leave within the team as well.

You will be responsible for attending to customer service tasks including answering phones, responding to enquiries, greeting families and visitors, and collaborating with other staff and departments within the organisation. You will also be accountable for administrative tasks including but not limited to maintaining data within various IT systems, maintaining administrative components of patient records, and processing admission and discharges.

Classification for this position will range from A021 – A025 (base salary $69,438.72 - $76,764.48 per annum, plus superannuation)

What you’ll achieve:

• Support the Nurse Unit Manager and Butterfly Ward nursing team by performing the ward specific duties as directed by the NUM/ANUM.
• Support parents/families of our patients by attending to their enquiries.
• Collaboration within the wider organisation and external stakeholders to ensure the successful delivery of services.

Your skills and experience

• Proven strong customer service focus
• Proven experience working in a busy front line customer service role dealing with large volumes of people
• Demonstrated experience in using various computer applications, including Microsoft office programs

If this sounds like you, click here to view the position description.

About the Department

The Butterfly Ward at the Royal Children's Hospital (RCH) is a 35-bed neonatal unit comprising of both intensive care and high dependency beds and receives up to 800 referrals per year. Butterfly Ward is a Level 6b NICU which provides complex medical and surgical care to neonatal patients primarily referred from Victoria, Tasmania, and Southern New South Wales.

What we offer:

• Salary Packaging – Increase your take home pay!
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Parkville location and close to public transport

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Jessica O’Dowd, Nurse Unit Manager Ph:************ Email: ************************

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 23 September 2026